9H Digital

Client Support Specialist

9H Digital

contract

Posted on:

Location Type: Remote

Location: Egypt

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Salary

💰 €8,000 - €12,000 per year

About the role

  • Responding to customer queries, complaints, and requests via email
  • Assisting customers with any issues they might experience
  • Informing customers about specialised functionalities and features that might assist them in their day-to-day operations
  • Following up with customers to ensure that reported technical difficulties have been resolved
  • Troubleshooting, analysing, and reporting errors, failures, or malfunctions
  • Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback
  • Analysing customer feedback and advising management on areas of improvement
  • Mentoring and coaching other team members to provide the best possible service to clients
  • Find out ways to improve the service given to our clients
  • Maintaining client accounts and updating billing information as needed
  • Consult clients and suggest improvements. Give and add value to the clients
  • Plan and schedule work for support developers

Requirements

  • Minimum 3 years’ experience in a similar customer support or client-facing role
  • Proven experience in a structured Customer Support environment
  • Strong analytical and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Ability to work cross-functionally with technical and non-technical teams
  • Highly organised with strong prioritisation skills
  • Comfortable managing multiple issues and deadlines simultaneously
  • Fluent in English
  • Nice to Have: Have worked in an agency or tech-driven environment, Understand website platforms, integrations, or digital products, Are naturally process-oriented and enjoy improving systems, Fluency in Arabic is beneficial.
Benefits
  • Flexible working hours
  • Remote work options
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootinganalysingreporting errorsclient data managementbilling information managementprocess improvementwebsite platformsintegrationsdigital products
Soft Skills
analytical skillsproblem-solving skillscommunication skillscross-functional collaborationorganisational skillsprioritisation skillstime managementmentoringcoachingcustomer service orientation