9H Digital

Account Manager

• Act as the primary senior point of contact for key client accounts, mainly across Saudi Arabia
• Build trusted, long-term partnerships — advising, challenging, and guiding clients as a strategic partner, not a vendor
• Lead client conversations around strategy, performance, market context, and creative direction
• Own client satisfaction, scope clarity, timelines, and commercial alignment
• Translate complex business objectives into clear, actionable, creative and production briefs
• Champion the work from idea → execution → impact
• Act as a brand custodian for both TAYB and its clients — protecting quality, consistency, and long-term value
• Guide creative direction across motion, visual storytelling, tone, pacing, and narrative — without needing to execute yourself
• Ensure work meets a high creative bar, not just delivery deadlines
• Collaborate closely with the creative and marketing teams to deliver integrated solutions
• Navigate ambiguity and shifting priorities with confidence — maintaining momentum and clarity for teams
• Anticipate risks, resolve blockers, and adapt plans without drama
• Lead, mentor, and elevate creative and account team members
• Set expectations, give constructive feedback, and help people grow
• Foster a culture of ownership, ambition, and pride in the work
• Push for work that wins — not just ships

Creative Account Manager

Customer Support

• Responding to customer queries, complaints, and requests via email
• Assisting customers with any issues they might experience
• Informing customers about specialised functionalities and features that might assist them in their day-to-day operations
• Following up with customers to ensure that reported technical difficulties have been resolved
• Troubleshooting, analysing, and reporting errors, failures, or malfunctions
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback
• Analysing customer feedback and advising management on areas of improvement
• Mentoring and coaching other team members to provide the best possible service to clients
• Find out ways to improve the service given to our clients
• Maintaining client accounts and updating billing information as needed
• Consult clients and suggest improvements. Give and add value to the clients
• Plan and schedule work for support developers

Creative Account Manager

Client Support Specialist