Provide first level IT support for ~150 employees (growing to 200+)
Own Mac and mobile device management using Jamf
Manage device lifecycle: onboarding, offboarding, inventory, replacements
Enforce endpoint security controls (disk encryption, OS updates, security tooling)
Partner with People Ops to deliver a smooth and secure employee experience
Own administration of cloud based SaaS applications
Manage identity, SSO, MFA, and access control via Google Workspace
Conduct regular access reviews and enforce least privilege principles
Execute and support SOC 2 Type II, HIPAA, and HITRUST compliance efforts
Maintain evidence, policies, and control documentation
Provide first-level support and troubleshooting for 9amHealth internal systems and applications

Requirements

3-5+ years experience in IT Operations, Systems Administration, or Corporate IT
Hands-on experience managing macOS environments with Jamf
Strong experience administering Google Workspace and SaaS tools
Practical experience working in HIPAA regulated environments
Exposure to SOC 2 and/or HITRUST compliance programs
Comfortable operating hands on in a growing, regulated health tech company
Strong documentation, organization, and process discipline
Excellent communication skills with both technical and non technical stakeholders
Experience providing first level support for internal business or product platforms, particularly around access control and user permissions

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible PTO
Work from home options
Professional development budget
Continuing education support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportmacOS managementdevice lifecycle managementendpoint securitycloud-based SaaS administrationidentity managementSSOMFAaccess controltroubleshooting

Soft Skills

documentationorganizationprocess disciplinecommunication

Certifications

SOC 2 Type IIHIPAAHITRUST