Bilingual, Spanish Patient Care Advocate
9amHealth
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $25 per hour
About the role
- Provide timely technical and product support via messaging and phone calls to our members
- Collaborate with clinical team members to ensure accurate and timely information
- Manage and maintain up to date member information
- Assist members in navigating complex insurance approval processes
- Identify trends affecting the broader member base
Requirements
- 2+ years of experience in customer service in a healthcare setting.
- Proficiency in speaking and writing in Spanish
- Strong written and verbal communication skills
- Excellent problem solving skills
- Proficiency in using customer service platforms (e.g., Zendesk)
- Familiarity with insurance processes (e.g., prior authorizations, claims)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible PTO
- Work from home options
- Professional development budget
- Continuing education support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinsurance processesprior authorizationsclaims
Soft Skills
communication skillsproblem solvingcollaboration