95 Percent Group

Customer Support

• Assist the primary B2B point of contact with customer service inquiries and account support
• Respond to B2B customer inquiries, providing accurate information and timely solutions
• Follow up on customer issues to ensure full resolution and satisfaction
• Support the processing of purchase orders and coordinate with internal teams for fulfillment
• Assist with creating and managing customer invoices, including re-invoicing as needed
• Help prepare and deliver formal quotations upon request
• Maintain positive relationships with schools, tutors, and homeschool organizations
• Provide product information and guidance to customers as needed
• Assist with setting up and maintaining customer accounts, including tax-exempt status
• Monitor and respond to shared customer service inboxes
• Help resolve issues related to orders, shipping, cancellations, and reorders in coordination with internal teams
• Support and maintain customer service and administrative Standard Operating Procedures (SOPs)
• Assist with customer service-related projects and cross-functional initiatives
• Contribute to process improvements and team efficiency
• Perform Additional duties and special projects as needed

B2B Customer Support

Product Manager

• Own the instructional integrity and coherence of 95 Percent Group’s math products.
• Contribute to product vision and roadmap discussions by representing instructional priorities and user needs.
• Ensure alignment of content with evidence-aligned instructional practices and state standards.
• Support iterative improvement of products based on customer feedback, usage data, and implementation experience.
• Lead the development and revision of math instructional content, including lessons, routines, assessments, and teacher supports.
• Manage third-party development houses and contractors.
• Manage and support internal and external content writers, providing clear direction, constructive feedback, and ongoing professional guidance to drive accountability for the quality and timely delivery of instructional materials.
• Collaborate with product, design, and engineering teams to ensure instructional intent is accurately realized in digital and print formats.
• Help establish and maintain content development processes, templates, and quality benchmarks.
• Represent the organization’s math products and instructional approach at select conferences, webinars, and virtual events.
• Present on product design, instructional models, and implementation insights for educator and district audiences.
• Collaborate with marketing and product teams to develop presentations, webinars, case studies, and other outward-facing content that clearly communicates product value.
• Partner regularly with product managers to scope features, define requirements, and prioritize content work.
• Support marketing, sales, and customer success teams with product-focused explanations of instructional design and classroom value.
• Collaborate with implementation teams to ensure materials are practical, clear, and easy to use in real classrooms.
• Provide strategic support to the RFP team in developing district and state adoption proposals, and represent the organization as a presenter to stakeholders influencing adoption outcomes.
• Engage directly with educators, district partners, and implementation specialists to understand classroom needs and challenges.
• Participate in pilots, reviews, and feedback sessions to inform product improvements.

Director of Product Development, Math

Revenue Operations

• Own recurring GTM reporting including pipeline creation, conversion, bookings, forecast trends, renewals, and key performance metrics
• Build and maintain executive dashboards, scorecards, and monthly business review materials
• Deliver ad hoc analysis to support leadership decisions, board preparation, territory planning, and performance management
• Identify trends, risks, and opportunities across the revenue funnel and present actionable recommendations
• Support weekly and monthly forecast processes, including data preparation, inspection, rollups, and reporting accuracy
• Monitor pipeline health, stage progression, close-date movement, and seller activity trends
• Partner with sales and revenue operations leadership on pipeline reviews and opportunity hygiene
• Improve forecast consistency through process discipline and reporting enhancements
• Build and maintain Salesforce reports, dashboards, list views, workflows, validation rules, and basic automations
• Manage user requests, field updates, page layout improvements, and ongoing system enhancements with oversight from system owners
• Ensure CRM data quality, governance, and process adherence
• Partner with external admins or internal stakeholders on larger system initiatives when needed
• Track GTM OKRs and performance metrics across the Revenue team
• Support campaign, lead follow-up, and conversion reporting
• Help optimize lead management reporting and accountability tracking
• Partner cross-functionally to improve workflows, visibility, and execution across the customer lifecycle
• Assist with system implementations, integrations, and process improvement initiatives
• Build scalable reporting infrastructure aligned with Finance that reduces manual work and improves decision speed

B2B Customer Support

Director of Product Development, Math

Senior Revenue Operations Analyst