8x8

Senior Business Systems Analyst – Sales, CPQ

8x8

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Responsible for Lead to Quote architecture, preparing roadmaps, business systems analysis, building proof of concepts, and developing scalable and flexible solution architectures
  • Demonstrate expertise in Salesforce Communications Cloud modules like ESM, EPC, IOM, Omniscrpts etc..
  • Collaborate with cross-functional teams to identify and document business requirements
  • Design and develop comprehensive Salesforce solutions that address complex business challenges
  • Manage end-to-end Salesforce configuration, customization, and integration projects
  • Conduct thorough gap analysis and develop innovative solutions to meet business needs
  • Create and maintain technical documentation, process flows, and system diagrams
  • Develop and deliver training materials and conduct training sessions for users
  • Monitor system performance and recommend continuous improvement strategies
  • Build POCs and demonstrate to stakeholders the new salesforce feature releases
  • Should be able to configure Salesforce using point and click and Identify & Drive when to code and when not to
  • Map Business requirements to Salesforce standard OOTB features
  • Identify recurring issues that will drive system improvements and maintain run book
  • Work collaboratively and closely with Onshore and Offshore Developers during the execution phase

Requirements

  • Minimum 10+ years of experience as a business systems analyst on the Salesforce platform
  • Minimum 5+ years of experience in Sales Cloud, CPQ, and Experience Cloud.
  • Experience of Salesforce Industries Clouds especially in Communication cloud
  • Deep knowledge and experience in implementing Sales Processes and Pipeline management such as lead management, account management, opportunity management, Territory Management, Quote & Forecasting, etc..
  • Strong understanding and hands-on experience with Salesforce configuration, Flows, validation rules, etc..
  • Strong Knowledge of Einstein, Prompt Builder, and Agentforce
  • Good understanding of Einstein Analytics
  • Excellent problem-solving skills
  • Proven ability to achieve challenging goals and objectives
  • Strong communication skills - verbal, written, and listening
  • Fair, objective, and data-driven in decision making
  • Experience with Salesforce managed packages
  • Must have Salesforce Sales Cloud certification
  • 4-year Degree in BS/BA, MIS or comparable technical degree.
Benefits
  • 8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work.
  • We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforce Communications CloudSales CloudCPQExperience CloudSalesforce configurationSalesforce Flowsvalidation rulesEinsteinEinstein Analyticsproof of concepts
Soft Skills
problem-solvingcommunicationcollaborationdecision makingtrainingbusiness analysisdocumentationcontinuous improvementgoal achievementobjectivity
Certifications
Salesforce Sales Cloud certification