8x8

Professional Services Solution Architect

8x8

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $115,875 - $193,125 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudMySQL.NETOraclePHPPythonSQLVoIP

About the role

  • Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
  • Collect project requirements from customers through remote interviews
  • Create SOWs, including cost estimates, based on customer requirements
  • Work with development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd party software development tools as required
  • Design and prototyping software development projects as required and be responsible for the quality of work produced
  • Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
  • Present 8x8 services and customized solutions to customers, including executives and end-users
  • Meet or exceed P&L goals for professional services

Requirements

  • Knowledge in web application architecture and technologies
  • Database experience such as SQL Server, Oracle or MySQL
  • Unified Communications, VOIP, and Contact Center technologies
  • Integrations between communications platforms and third-party applications using Rest APIs
  • Experience in PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
  • Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
  • Programming experience with any of these – PHP, Python, .NET
  • Bachelor’s degree in a technical field and/or comparable industry certifications and experience
  • 5+ years experience in customer facing roles
  • Excellent verbal and written communication skills for all levels of the organization including executive level
  • Strong organizational and time management skills
  • Team player who can make a difference
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Bonuses
  • Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
web application architectureSQL ServerOracleMySQLUnified CommunicationsVOIPContact Center technologiesRest APIsPHPPython
Soft skills
verbal communicationwritten communicationorganizational skillstime managementteam player
Certifications
Bachelor’s degree in a technical fieldindustry certifications