Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
Collect project requirements from customers through remote interviews
Create SOWs, including cost estimates, based on customer requirements
Work with development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd party software development tools as required
Design and prototyping software development projects as required and be responsible for the quality of work produced
Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
Present 8x8 services and customized solutions to customers, including executives and end-users
Meet or exceed P&L goals for professional services

Requirements

Knowledge in web application architecture and technologies
Database experience such as SQL Server, Oracle or MySQL
Unified Communications, VOIP, and Contact Center technologies
Integrations between communications platforms and third-party applications using Rest APIs
Experience in PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
Programming experience with any of these – PHP, Python, .NET
Bachelor’s degree in a technical field and/or comparable industry certifications and experience
5+ years experience in customer facing roles
Excellent verbal and written communication skills for all levels of the organization including executive level
Strong organizational and time management skills
Team player who can make a difference

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

web application architectureSQL ServerOracleMySQLUnified CommunicationsVOIPContact Center technologiesRest APIsPHPPython

Soft Skills

verbal communicationwritten communicationorganizational skillstime managementteam player

Certifications

Bachelor’s degree in a technical fieldindustry certifications