86Borders

Bilingual

• Conduct outreach to motivate, facilitate, and educate members about the benefits of programs
• Conduct assessments of the member’s status and develop a care plan with the member to address their goals
• Assessments are conducted by telephone and/or text
• Evaluate individual member care needs and communicate medical information to health care professionals
• Manage a caseload of members to ensure expedient contact is made with each member
• Facilitate coordination of care with providers and schedule appointments as needed
• Motivate members to be active and engaged participants in their health and overall well-being
• Identify and help address needs related to Social Determinants of Health
• Coordinate and complete correspondence according to established workflows
• Thoroughly and accurately document actions taken in a care management platform
• Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.

Bilingual Care Coordinator