77Sol

N1 Support Analyst – Mid-level

77Sol

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Provide customer service and support;
  • Handle ticket resolution and internal reassignment;
  • Conduct satisfaction surveys;
  • Maintain active contact with clients to resolve potential issues and carry out customer delight initiatives;
  • Analyze ticket volume to identify opportunities for improvement;
  • Prioritize tickets according to customer profile.

Requirements

  • Experience in customer service/support;
  • Experience in the solar energy market;
  • Experience with CRM tools (HubSpot, Ploomes);
  • Experience with customer support tools (Intercom).
Benefits
  • Caju benefits
  • Health insurance
  • Gympass
  • Day off on your birthday
  • Transportation voucher (Vale Transporte)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceticket resolutionclient communicationissue resolutioncustomer satisfaction analysisprioritization