77Sol

Support Engineer

• Provide customer support
• Clarify technical questions about photovoltaic kits
• Manage inverter warranties
• Maintain active contact with customers to resolve potential issues
• Technical support
• Remote inverter configuration
• Analysis of solar plant energy production
• Monitoring guidance
• Clarifications regarding plant sizing
• General inquiries
• Construction/site management
• Coordinate with end customers and partner integrators
• Supplier follow-up
• Post-sales management

Technical Support Analyst, Mid-level

• Provide customer service and support;
• Handle ticket resolution and internal reassignment;
• Conduct satisfaction surveys;
• Maintain active contact with clients to resolve potential issues and carry out customer delight initiatives;
• Analyze ticket volume to identify opportunities for improvement;
• Prioritize tickets according to customer profile.

N1 Support Analyst – Mid-level

• Provide customer support;
• Resolve support tickets and perform internal ticket reassignment;
• Conduct customer satisfaction surveys;
• Maintain proactive contact with customers to resolve issues and carry out customer delight initiatives;
• Analyze ticket volume to identify improvement opportunities;
• Prioritize tickets according to customer profile.

Technical Support Analyst, Mid-level

N1 Support Analyst – Mid-level

Level 1 Support Analyst