Technical Support Analyst, Mid-level
77Sol
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
Visit company websiteExplore more
About the role
- Provide customer support
- Clarify technical questions about photovoltaic kits
- Manage inverter warranties
- Maintain active contact with customers to resolve potential issues
- Technical support
- Remote inverter configuration
- Analysis of solar plant energy production
- Monitoring guidance
- Clarifications regarding plant sizing
- General inquiries
- Construction/site management
- Coordinate with end customers and partner integrators
- Supplier follow-up
- Post-sales management
Requirements
- Bachelor's degree in Engineering
- Experience in technical customer support
- Experience in the solar industry
- Experience with CRM tools (HubSpot, Ploomes)
- Experience with customer support tools (Intercom)
Benefits
- Caju benefit
- Health insurance
- Gympass
- Day off
- Transportation voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportremote inverter configurationanalysis of solar plant energy productionplant sizing
Soft Skills
customer supportcommunicationproblem-solvingcoordination
Certifications
Bachelor's degree in Engineering