77Sol

Level 1 Support Analyst

77Sol

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Provide customer support;
  • Resolve support tickets and perform internal ticket reassignment;
  • Conduct customer satisfaction surveys;
  • Maintain proactive contact with customers to resolve issues and carry out customer delight initiatives;
  • Analyze ticket volume to identify improvement opportunities;
  • Prioritize tickets according to customer profile.

Requirements

  • Experience in customer support;
  • Experience in the solar energy sector;
  • Experience with CRM tools (HubSpot, Ploomes);
  • Experience with customer support tools (Intercom).
Benefits
  • 💳 Caju benefits
  • 🏥 Health insurance
  • 🏋🏽‍♂️ Gympass
  • 🏖️ Day off on your birthday
  • 🚍 Transportation allowance (Vale Transporte)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportissue resolutioncustomer satisfactionproactive communicationticket prioritizationanalytical skills