4over

Bilingual

• Ensure professional, accurate and timely processing of will call orders
• Serve customers by physically providing customers their completed print orders
• If presented with a customer concern or print issue, properly guide customers on next steps through the website and/or through Customer Experience
• Assist customers in navigating the 4over website as needed
• Maintain an organized storeroom by placing merchandise on appropriate shelves
• When not helping customers, Will Call will be responsible for assisting Customer Experience through other avenues (phone calls, emails, etc.)
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Handle complex requests with patience, professionalism, and empathy
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Dependent on location, unloading of pallets/truck deliveries may be required
• Dependent on location, forklift certification may be required and will be provided by company
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

Bilingual Will Call Clerk – 1st Shift

Producer

• Coordinates daily shift production and overtime schedules optimizing staffing levels and equipment availability
• Monitors and reports on: production levels, production schedule and inventories to Plant Manager
• Helps to resolve operational, production and maintenance issues to ensure optimal production levels
• Assists the Plant Manager in maintaining a safety culture that exceeds company requirements in accident and injury prevention frequency rates while maintaining compliance and reporting standards
• Ensures that all employees are aware of and comply with OSHA regulations and ISO requirements
• Assists the Plant Manager, Safety and HR in the completion of safety training and all incident/accident/near miss investigations
• Maintains a regular presence on the production floor
• Supervise and assist employees whilst directing tasks
• Ensure correct utilization of equipment, assets, and resources
• Support the Plant Manager in implementing and enforcing company policies and procedures uniformly and fairly
• Assist the Plant Manager in maintaining and promoting a high team spirit culture
• Maintain productive working relationships whilst helping to resolve employee grievances
• Provide constructive feedback to employees while assisting the Plant Manager in identifying training and development opportunities as well as performance management issues
• Ensure correct utilization of equipment, assets, and resources
• Assist the Plant Manager in implementing and enforcing company policies and procedures consistently and equitably
• Support the Plant Manager in fostering and maintaining a positive team-oriented culture
• Foster productive working relationships while assisting in the resolution of employee grievances
• Provide constructive feedback to employees while assisting the Plant Manager in identifying training and development opportunities as well as performance management issues
• Support the Plant Manager in evaluating and hiring new employees including reviewing applications and interviewing candidates
• Ensure that all employees know and understand company and customer quality requirements and production standards
• Inspect products to verify conformance to specifications and orders and makes quality decisions to maintain production/quality standards
• Liaise with internal departments to assist in resolving customer service/quality issues and customer escalations
• Complete and maintain all required paperwork, records, documents, etc.
• Ensure all equipment, tools, and workstation are in good working order and is free of safety hazards
• Report any and all workplace hazards to management immediately
• Wear all assigned Personal Protective Equipment (PPE) when required
• Report all work related injuries, illnesses, and/or near misses to management immediately
• Keep all work area/station in compliance with housekeeping guidelines
• Follow and comply with all safety and work rules and regulations
• Maintain departmental housekeeping standards, such as keeping floors swept and absent of debris that may be a work hazard
• Provide thorough training to employees including but not limited to new hires, transfers, and newly promoted employees as needed
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

Print Production Manager – 1st Shift

Communications

• Develop and execute strategic communications plans and strategies aligned with growth initiatives.
• Write creative briefs to guide projects.
• Monitor market trends, consumer behavior, and competitors.
• Create and deliver external promotional communications across digital and print media.
• Write compelling content for print, web, blogs, press releases, digital ads, video, social media, and marketing collateral.
• Develop and manage email marketing campaigns to drive engagement, retention, and conversions; oversee distribution lists.
• Research and recommend new media outlets for print and digital advertising.
• Build, maintain, and utilize a communications calendar to plan promotions, collaborate with designers, manage print jobs, and keep project teams informed of deadlines and priorities.
• Update website content regularly and conduct a full website audit annually.
• Measure and report communication campaign performance.
• Maintain communications expertise through industry networking, seminars, live events, and subscriptions.
• Support communication activities for the 4over family of brands as needed.
• Lead the creation and management of a SharePoint site for marketing and creative assets accessible to all employees.
• Ensure consistent application of brand guidelines across all communications.

Bilingual Will Call Clerk – 1st Shift

Print Production Manager – 1st Shift

Communications Manager