4over

Project Manager

• Develop, manage, and maintain detailed project schedules and set milestones
• Communicate effectively with various departments and staff at all levels
• Proactively identify and address project interdependencies, resource management, risks and issues
• Ability to build and maintain higher-level program plans
• Apply agile project management techniques, methods, and tools
• Manage multiple, often large, projects of different priorities
• Coach, motivate, lead, and supervise project team members
• Facilitate project meetings and manage project expectations
• Identify opportunities for project management process improvements
• Break projects into doable actions and coordinate with the team regularly

Senior Project Manager

Customer Success Manager

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge

Senior Project Manager

Customer Success Representative, In-person/Hybrid