4MATT

Consultant

• Realizar levantamento, diagnóstico e modelagem de processos e instruções de trabalho sob a ótica de governança.
• Identificar gargalos e propor soluções TO-BE focadas em produtividade e automação.
• Construir métricas de desempenho e KPIs baseados em benchmarking setorial.
• Elaborar desenhos técnicos utilizando a notação BPMN.
• Definir e padronizar políticas e normas organizacionais.

Consultor de Processos de Negócio

ServiceNow

• Implementation and configuration of ServiceNow solutions to meet clients' specific needs.
• Provide support to clients in resolving questions related to the ServiceNow platform.
• Assist in preparing training sessions for end users on how to effectively use the ServiceNow platform.
• Support creation, creation and/or updating of technical documentation, including user manuals, implementation guides, standard operating procedures, etc.
• Properly document developed code, implemented processes, and adopted technical solutions, ensuring knowledge transfer and facilitating future maintenance.
• Participate in quality testing to ensure that implemented solutions meet client requirements and are free of defects.
• Work closely with clients to understand their business needs and translate them into functional and technical requirements for implementation in ServiceNow.
• Work closely with other team members to ensure the success of ServiceNow projects.

Consultor de Processos de Negócio

Consultor ServiceNow