4MATT

ServiceNow

• Configure and maintain ServiceNow Discovery, including MID Servers, probes, sensors, and patterns.
• Implement and maintain Service Mapping, defining topologies and relationships between services and infrastructure.
• Integrate ServiceNow with inventory and security tools such as SCCM, Intune, Axonius, SentinelOne, CrowdStrike, Jamf, Tanium, Lansweeper, and others.
• Develop and consume REST/SOAP APIs, creating data sources, import sets, and transform maps to ingest external data.
• Perform technical troubleshooting and fine-tuning of data collection, connections, and transformations.
• Collaborate with clients and internal teams to ensure the technical success of deliverables.
• Document configurations, scripts, integrations, and implemented best practices.

ITOM Specialist, ServiceNow