Customer Support B2B
Unzer
Head of Customer Service — Building Services (Electrical)
4Chain Consulting
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Lead
About the role
- Lead and organize the entire electrical customer service department
- Optimize service workflows and technically prepare maintenance projects
- Create and manage site-specific maintenance contracts
- Ensure quality and customer satisfaction across all service deployments
- Calculate and process quotations, advise customers and build long-term relationships
Requirements
- Vocational technician or master craftsman qualification in electrical engineering or equivalent
- Several years of experience in the electrical field (ideally including fire alarm and intrusion detection systems)
- Initial leadership experience and the drive to genuinely develop and advance a team
- Enjoy rethinking existing processes and actively shaping service quality
Benefits
- Above‑average salary plus performance bonuses for customer satisfaction and completed projects
- Company car for private use or a mobility budget
- Flexible working hours and remote work options for your planning and organizational tasks
- Career paths with genuine opportunities for advancement into divisional or executive management
- Regular training and professional development – e.g., in low‑voltage systems, fire alarm technology or leadership
- Responsibility and the ability to shape processes that are not set in stone
- 30 days’ vacation plus additional leave for special occasions
- Support for balancing family and work life, e.g., childcare subsidies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrical engineeringmaintenance project managementservice workflow optimizationquotation calculationfire alarm systemsintrusion detection systems
Soft skills
leadershipcustomer servicerelationship buildingprocess improvementquality assurance
Certifications
vocational technician qualificationmaster craftsman qualification
