Manager – Customer Experience
Ipsos North America
Customer Support B2B
Unzer
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Master data management with a 360° view: You take responsibility for the quality, consistency, and timeliness of our master data.
- Quality assurance & interface work: You ensure data quality and work closely with cross-functional teams.
- Knowledge management & process improvement: You maintain and update our knowledge base and monitor ticket trends.
- Communication with heart and mind: You collaborate across departments and communicate clearly and solution-oriented.
- AI affinity & future focus: You are eager to explore with us how artificial intelligence can make our work smarter.
Requirements
- Structured and analytical work style with high attention to detail
- Strong communication skills and team spirit
- Business-fluent German and good English skills
- Enthusiasm for master data management and process optimization
- Curiosity about new technologies and smart tools
- Please note that we will not sponsor your visa or relocation for this position; a valid work permit is required to be eligible for this role.
Benefits
- 🏡 Work from home up to 3 days per week.
- 🚲 Mobility support: Whether Swapfiets, a company bike (Jobrad) or the Deutschlandticket – we cover your commute.
- 📗 Training budget of €1,000 per year – pursue your professional interests with our support.
- 🧠 Mental health support through a partnership with Nilo.health
- 💰 Pension provision – we want to give back and help secure your future.
- 🏖️ 15 days per year of workation – from a location of your choice within the EU.
- 🎉 Enjoy some fun moments with colleagues – we host an annual company party and several team events!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
master data managementdata quality assuranceprocess improvementknowledge managementanalytical workattention to detail
Soft skills
strong communication skillsteam spiritcollaborationsolution-oriented communicationcuriosity about new technologies