Manager – Customer Experience
Ipsos North America
full-time
Posted on:
Location Type: Hybrid
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, both functionally and disciplinarily, one of our CX Insights teams (responsible for workforce planning, development, talent management and serving as a role model for our most important resource—our employees)
- Implement company objectives within the team and in client-facing activities
- Focus on business development with existing and new clients
- Client relationship management
- Responsible for the team's revenue and performance
- Promote cross-selling activities (within the team and across departments)
- Responsible for developing research concepts and preparing (sometimes complex) proposals
- Conduct analyses, derive innovative, solution-oriented recommendations, and lead client presentations and workshops
- Act as an Ipsos brand ambassador at conferences, networking events and in the media
Requirements
- Several years of experience in strategic market research (quantitative) or a comparable background
- Trusted advisor with consultancy skills
- Strong sales capability and excellent communication skills
- Ideally experience in business development and sales
- Team player and leader with the ability to motivate
- Strong client focus and high quality standards
- High initiative and strong negotiation skills
- Assertiveness, organizational talent and flexibility
- Business-fluent German and English
Benefits
- Flexible working hours
- Remote working / mobile work options
- Wide range of international online training
- Ipsos corporate benefits for employees
- 30 vacation days and the option to purchase additional days off
- Company bike (bike leasing)
- Subsidy for the Deutschlandticket (public transport pass)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic market researchquantitative researchbusiness developmentsalesclient relationship managementproposal developmentdata analysispresentation skillsworkforce planningtalent management
Soft skills
consultancy skillscommunication skillsteam leadershipmotivationclient focusnegotiation skillsorganizational talentflexibilityinitiativeassertiveness