4AG Robotics

Customer Success Manager

• Own customer outcomes across Ireland, ensuring every farm gets measurable and growing ROI from their harvesting robots
• Lead deployments of technically complex systems (software and hardware), personally overseeing critical rollouts to ensure they deliver results from day one
• Drive ongoing operational success at each farm - training customer teams, reshaping workflows and growing practices, and ensuring the robots are running at peak performance
• Turn proven results into account expansion, growing the scale of automation within each farm
• Build trusted, executive-level relationships with customer stakeholders, becoming their strategic partner for automation
• Define and continuously improve the processes, playbooks, and metrics that drive customer value and retention
• Serve as the senior escalation point for key customer relationships and complex technical challenges
• Partner closely with Product, Engineering, Sales, and Operations to feed customer insights back into the business and align execution with customer needs
• Build the playbook as you go, create the processes, tools, and metrics that will scale customer success across Ireland, while never losing focus on delivering results right now

Head of Customer Success