Head of Customer Success
4AG Robotics
full-time
Posted on:
Location Type: Hybrid
Location: Monaghan • Ireland
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Salary
💰 €70,000 - €100,000 per year
Job Level
About the role
- Own customer outcomes across Ireland, ensuring every farm gets measurable and growing ROI from their harvesting robots
- Lead deployments of technically complex systems (software and hardware), personally overseeing critical rollouts to ensure they deliver results from day one
- Drive ongoing operational success at each farm - training customer teams, reshaping workflows and growing practices, and ensuring the robots are running at peak performance
- Turn proven results into account expansion, growing the scale of automation within each farm
- Build trusted, executive-level relationships with customer stakeholders, becoming their strategic partner for automation
- Define and continuously improve the processes, playbooks, and metrics that drive customer value and retention
- Serve as the senior escalation point for key customer relationships and complex technical challenges
- Partner closely with Product, Engineering, Sales, and Operations to feed customer insights back into the business and align execution with customer needs
- Build the playbook as you go, create the processes, tools, and metrics that will scale customer success across Ireland, while never losing focus on delivering results right now
Requirements
- 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role, with a track record of driving measurable customer outcomes
- Experience deploying and supporting technically complex systems, ideally involving both hardware and software
- Proven ability to help customers change how they work - adapting operations, workflows, and practices to get more value from technology
- Strong relationship-building skills, with the ability to operate as a trusted partner at the executive level
- Commercial instinct, you spot expansion opportunities and know how to turn customer success into account growth
- Highly organised with strong prioritisation and execution skills
- A structured, analytical problem solver who remains calm under pressure
- High personal standards for quality, ownership, and continuous improvement
- Comfortable building processes while delivering results in a fast-moving environment.
Benefits
- Competitive salary with performance-based growth
- Annual leave - 25 days per year plus public holidays
- Pension- Employer-matched contributions through myFutureFund.
- Medical coverage- comprehensive health insurance through Cigna Healthcare, covering medical, dental, prescriptions, telehealth, medical evacuation, AD&D, and crisis assistance - with zero deductible and dependent coverage included
- PRSA access - facilitated access to a Personal Retirement Savings Account
- Professional development - ongoing investment in your growth, skills, and career progression
- Flexibility- a high-trust environment where results matter, and you have real autonomy in how you deliver them
- Work at the frontier of robotics- very few roles let you deploy autonomous AI systems in real-world commercial environments every day.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementdeployment of complex systemstechnical supportworkflow adaptationprocess improvementmetrics developmentautomationanalytical problem solvingquality assurance
Soft Skills
relationship buildingstrategic partnershipcommercial instinctorganizational skillsprioritizationexecution skillscalm under pressureownershipcontinuous improvementadaptability