Oversee all daily operation from both the customer and operations perspective
Organize and manage 3PLs and service provider operation documentation
Analyze & optimize logistical process to provide best in class service to current & future customers
Review, prepare, and route purchase orders and other operation documentation
Monitor shipments, costs, timelines, and productivity
Strongly support business development and brokerage teams to develop customer base
Answer customer inquiries timely and efficiently
Understand various logistics KPIs and their impact on the day to day operation progress
Monitor & evaluate 3PL performance

Requirements

High school diploma/GED required
Degree in business administration, logistics or related field preferred
2+ years of experience in a logistics related position required
Account management and customer service experience
Working knowledge of legal regulations and ISO requirements
Generic understanding of ERP systems

Benefits

Competitive Pay, Holiday Pay, and Daily Pay – Access to your earned wages before payday!
Referral Bonuses
Long-Term Career Advancement
Paid Time Off
Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
401(k) Retirement Plan
Great Team Environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logistical process optimizationpurchase order managementKPI analysis3PL performance monitoringcost managementtimelines managementproductivity analysisaccount managementcustomer service

Soft Skills

organizational skillscommunication skillsanalytical skillscustomer supportteam collaboration