4 WALLS

Account Manager

• Launch, manage, and optimize high-performing PPC campaigns across Google Ads and Meta Ads
• Monitor spend pacing, maintaining account hygiene, QA campaigns before and after launch
• Be the primary point of contact for client portfolio, leading performance meetings
• Develop and present paid media strategies, deliver ongoing recommendations
• Translate campaign data into clear performance reports, highlighting wins and opportunities
• Work within established playbooks and SOPs to ensure consistency across the portfolio

Paid Media Account Manager

Marketing

• Deploy and maintain consistent brand messaging across digital channels, campaigns, social, and sales enablement assets.
• Own logistics and execution for events, tradeshows, our webinars, and conferences, including booth coordination, swag, lead-capture processes, and post-event follow-up workflows.
• Translate strategy into execution: build and update marketing collateral, landing pages, presentations, and campaign assets (Canva expertise required).
• Collaborate with the Fractional CMO to manage marketing calendars, launches, and cross-functional communication.
• Partner with Sales and Product teams to ensure alignment and timely rollout of messaging, campaigns, and assets.
• Support pipeline generation through content deployment, email marketing, paid/social coordination, and list management.
• Track performance of campaigns and events, pulling insights and reporting back to the CMO/leadership team for continuous improvement.
• Maintain a high level of organization across projects, assets, and timelines, ensuring nothing falls through the cracks.

Marketing Manager

Customer Success Manager

• Own the onboarding workflow from the moment an order is signed/received
• Lead internal kickoff calls to align scope, timelines, risks, responsibilities, and required access
• Lead external client kickoff calls to set expectations, confirm goals, and establish communication cadence
• Coordinate a structured kickoff meeting where Sales provides introductions and 1–2 key context points, then remains an observer for the CSM to conduct the meeting
• Serve as the client’s consistent go-to for questions, requests, and ongoing support
• Maintain clear, professional client communication via email, calls, and scheduled check-ins
• Ensure clients understand their services, workflows, and best practices; drive adoption and utilization of Respage Services
• Track, prioritize, and execute client requests with strong organization and follow-through
• Support clients using PMS platforms (especially Yardi, RealPage, AppFolio) by troubleshooting issues and helping resolve integration or workflow obstacles
• Understand common PMS-related requirements, terminology, and property-level workflows
• Identify when an issue is user error, product defect, third-party limitation, or data/setup problem and route appropriately
• Triage client-reported issues: reproduce, research, gather details, and propose solutions or next steps
• Recognize potential bugs and partner with technical teams to document, escalate, and track outcomes
• Communicate clearly with clients throughout investigation and resolution, including timelines, workarounds, and status updates
• Act as a strategic partner by understanding client goals, current needs, and anticipated future needs
• Proactively identify relevant Respage capabilities the client is not using and recommend solutions when appropriate
• Support renewal readiness by maintaining strong relationships and demonstrating ongoing value
• Collaborate closely with Sales, Implementation, and Technical teams to ensure a smooth client experience
• Manage tasks, timelines, and documentation in Teamwork Projects; manage support requests in Teamwork Desk
• Use Slack for internal alignment and Google Workspace (G Suite) for daily communication, documentation, and scheduling
• Use ChatGPT regularly to support daily responsibilities (drafting, summarizing, organizing, problem-solving, and process execution)

• Own the daily flow of incoming support emails and chat messages
• Be accountable for a small group of assigned clients for ongoing maintenance
• Partner with CSMs to ensure client services are set up completely
• Research and troubleshoot client issues
• Deliver consistently strong written communication and manage multiple requests

Paid Media Account Manager

Marketing Manager

Customer Success Manager

Customer Success Associate