4 Staffing Corp

Help Desk Analyst

4 Staffing Corp

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Pennsylvania • United States

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Tech Stack

ITSM

About the role

  • Provide first-line technical support
  • Troubleshoot and resolve potential hardware, software, and network issues promptly and accurately.
  • Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
  • Escalate complex issues to appropriate IT teams or vendors, ensuring timely resolution.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Assist with user account management, including password resets and access permissions.
  • Conduct software installations, updates, and patches as required.
  • Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
  • Provide training and guidance to end-users on IT systems and best practices.
  • Assist with IT projects and initiatives as assigned by management.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience of at least 2 years in a help desk or technical support role, preferably in the financial services industry.
  • Strong knowledge of Windows operating systems and proficiency in Microsoft Office 2016, including Excel, Word, and PowerPoint.
  • Experience with Microsoft Outlook and Access is a plus.
  • Familiarity with ticketing systems and IT service management best practices.
  • Demonstrated excellent troubleshooting and problem-solving skills.
  • Outstanding customer service and communication skills, both verbal and written.
  • Demonstrated ability to work independently and collaboratively in a team environment.
  • Flexibility to work on-site in Center City, Philadelphia, two days per week.
  • Ability to efficiently handle 40 - 60 technical and non-technical calls per day.
  • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification are a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootinghardware issuessoftware issuesnetwork issuesuser account managementsoftware installationsWindows operating systemsMicrosoft Office 2016ticketing systems
Soft Skills
customer servicecommunication skillsproblem-solving skillsteam collaborationindependenceflexibility
Certifications
CompTIA A+Microsoft Certified Desktop Support Technician (MCDST)ITIL Foundation