4 Staffing Corp

IT Support

• Provide first-line technical support
• Troubleshoot and resolve potential hardware, software, and network issues promptly and accurately.
• Log all support requests and maintain detailed records of troubleshooting steps and resolutions.
• Escalate complex issues to appropriate IT teams or vendors, ensuring timely resolution.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist with user account management, including password resets and access permissions.
• Conduct software installations, updates, and patches as required.
• Collaborate with colleagues to develop and maintain knowledge base articles and support documentation.
• Provide training and guidance to end-users on IT systems and best practices.
• Assist with IT projects and initiatives as assigned by management.

Help Desk Analyst