3Shape

Sales

• Own business development efforts within an assigned North America region, aligning sales activities with regional goals and market dynamics.
• Build and maintain relationships with key stakeholders, industry groups, and large accounts in the territory
• Sell and generate leads across the complete 3Shape Lab product portfolio, including design services, scanners, software, and LMS
• Partner with Customer Success Managers and Product Specialists to deliver tailored demos, consultations, and proposals
• Identify opportunities for cross-selling and bundling to maximize customer value and revenue growth
• Monitor industry trends, competitor activities, and customer needs to position 3Shape as the preferred partner
• Executing regional marketing initiatives and promotional campaigns that drive adoption and brand visibility
• Partnering with Sales, Marketing, and Customer Success to align strategies and deliver impactful customer engagement
• Maintaining accurate CRM records and delivering consistent reporting of pipeline metrics and progress against goals
• Sell and generate leads across the full 3Shape Lab product portfolio (design services, scanners, software, LMS)
• Own sales activities across the assigned North America region
• Develop long-term partnerships with key stakeholders, labs, and industry groups
• Partner with Sales, Marketing, and Customer Success to ensure alignment
• Act as a trusted advisor to customers, ensuring solutions align with their needs
• Qualify opportunities and manage the sales pipeline to maximize conversion
• Implement campaigns, webinars, and trade shows that drive adoption and visibility
• Coordinate demos, consultations, and onboarding meetings for prospects and customers
• Deliver reporting and pipeline metrics to leadership
• Share best practices to improve overall business development performance

Lab Sales Manager

Marketing

• Support the development and execution of the annual marketing plan aligned with regional and global business objectives, with a dedicated focus on dental laboratory growth and digital workflow adoption.
• Adapt and execute global campaigns, sales assets, digital content, and event materials for the North American dental laboratory market.
• Support go-to-market strategies for new product launches, workflow solutions, service offerings, and strategic market initiatives.
• Monitor brand and business KPIs, assess tactical marketing execution, and leverage insights to recommend strategic improvements.
• Develop and execute integrated marketing programs that increase awareness, lead generation, customer retention, and technology adoption within dental laboratories.
• Partner with Academy teams to promote educational programs, workshops, webinars, and training initiatives that support customer success.
• Manage and maintain the social media presence for the Design Services team, including content planning, campaign execution, customer success stories, thought leadership, and performance reporting across relevant social channels.
• Collaborate with Design Services leadership and subject matter experts to develop engaging content that showcases case studies, workflow expertise, service capabilities, and customer outcomes.

Regional Marketing Manager – Lab

Consultant

• Provide reliable and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events.
• Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company`s CRM.
• Interact with other departments and escalate customer feedback further.
• Collaboration with other supporters for technical support for Clinic TRIOS software and hardware.
• General support case management: logging, prioritization, troubleshooting, potential escalation to other departments, closing, follow-up.
• Knowledge transfer
• Creating and reviewing knowledge base articles and support documentation.
• Training – technical training and coaching of colleagues and reseller supporters.

Support Consultant, Tier 3

Manager

• Support the day-to-day management of social channels
• Planning and distribution of content
• Community management
• Structural tasks
• Work closely with 3Shape’s senior social media manager

SMM Manager – Freelance

• Lead and support a group of software engineering professionals.
• Conduct regular 1:1s focused on performance, motivation, development, well-being, and feedback.
• Build trust-based relationships with employees and create a healthy leadership environment.
• Support onboarding, role clarity, engagement, retention, and individual motivation.
• Identify early signs of overload, disengagement, conflict, or performance risk.
• Act as a stable leadership anchor in a complex matrix setup.
• Define and communicate clear individual performance expectations.
• Evaluate performance based on evidence, stakeholder input, delivery contribution, behavior, and growth.
• Collect structured feedback from Product, Project/Delivery, Architecture, Scrum Masters, technical experts, and relevant stakeholders.
• Differentiate performance fairly and transparently.
• Recognize strong performance and address underperformance early.
• Support employees in understanding how their work contributes to product, delivery, quality, and business outcomes.
• Distinguish between individual performance issues and systemic delivery/process constraints.
• Own development conversations and Personal Development Plans.
• Identify strengths, growth areas, potential, and career aspirations.
• Support career progression, competence growth, mentoring, and learning opportunities.
• Connect individual development with business needs, technology direction, product priorities, and organizational capability gaps.
• Collaborate closely with Product Managers, Project Managers, Architects, Scrum Masters, and other functional leaders.
• Maintain regular feedback loops with stakeholders to understand employee contribution, collaboration, and performance.

Lab Sales Manager

Regional Marketing Manager – Lab

Support Consultant, Tier 3

SMM Manager – Freelance

Line Manager