3Shape

Manager

• Support the day-to-day management of social channels
• Planning and distribution of content
• Community management
• Structural tasks
• Work closely with 3Shape’s senior social media manager

SMM Manager – Freelance

• Lead and support a group of software engineering professionals.
• Conduct regular 1:1s focused on performance, motivation, development, well-being, and feedback.
• Build trust-based relationships with employees and create a healthy leadership environment.
• Support onboarding, role clarity, engagement, retention, and individual motivation.
• Identify early signs of overload, disengagement, conflict, or performance risk.
• Act as a stable leadership anchor in a complex matrix setup.
• Define and communicate clear individual performance expectations.
• Evaluate performance based on evidence, stakeholder input, delivery contribution, behavior, and growth.
• Collect structured feedback from Product, Project/Delivery, Architecture, Scrum Masters, technical experts, and relevant stakeholders.
• Differentiate performance fairly and transparently.
• Recognize strong performance and address underperformance early.
• Support employees in understanding how their work contributes to product, delivery, quality, and business outcomes.
• Distinguish between individual performance issues and systemic delivery/process constraints.
• Own development conversations and Personal Development Plans.
• Identify strengths, growth areas, potential, and career aspirations.
• Support career progression, competence growth, mentoring, and learning opportunities.
• Connect individual development with business needs, technology direction, product priorities, and organizational capability gaps.
• Collaborate closely with Product Managers, Project Managers, Architects, Scrum Masters, and other functional leaders.
• Maintain regular feedback loops with stakeholders to understand employee contribution, collaboration, and performance.

Line Manager

Consultant

• Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
• Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM.
• Interact with other departments and escalate customer feedback further.

Support Consultant, German, Tier 1

Learning and Development

• Build trusted customer relationships and provide a first-class TRIOS onboarding experience
• Provide prompt follow-up and attention to customer inquiries
• Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management
• Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit
• Verify product installation to ensure that there are no issues
• Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance
• Monitor and follow up on the users onboarding journey
• Interact with other departments and local academies and escalate customers’ feedback further
• Tracking, Reporting, and administrative tasks
• Setting up the customer’s account
• Enter client information into CRM or project management software
• Monitor users’ progress through the onboarding journey and follow up.

Onboarding & Training Consultant

Customer Success Manager

• Provide on-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long-term business relationships and brand loyalty
• Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers
• Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams
• Adopting a forward-thinking stance that emphasizes consultative interactions and customer satisfaction, coupled with exemplary organizational aptitude, relationship navigation, issue solving, and effective listening and researching skills, is fundamental
• On-Board new 3Shape customers by guiding and educating customers on training, support and other resources available to them and establishing recurring connection points with end user
• Build and maintain strong customer relationships by proactively conducting service calls to cultivate customer retention and ongoing usage, guide customers to relevant webinars, trainings, and online assets
• Offer personalized demos and trainings to increase adoption and usage
• Work closely with Sales, Support and other technical teams to ensure exceptional customer experience and resolving issues; serve as the point of contact of any escalation points as needed
• Expand and review adoption and usage of 3Shape solutions in customers that focuses on account renewals and growth
• Educate customers on best practices, features and functions of 3Shape solutions
• Keep customers up to date on product updates, releases, marketing events, and new 3Shape offerings
• Uncover Sales Lead Opportunities and introduce customer to sales team for evaluation
• Develop and share best practices with team members to continually improve the quality, effectiveness and efficiency of our process