Account Manager – First Year

3P Biopharmaceuticals

full-time

Posted on: 3/15/2026

Location Type: Remote

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💰 $65,000 - $75,000 per year

About the role

Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention.
Lead the onboarding process for new schools, ensuring successful implementation within the first 45 days.
Coordinate product setup and training to ensure educators are confident using 3P products.
Deliver product demonstrations, training sessions and professional development workshops for educators and school leaders.
Conduct regular health checks and strategic check ins to review product usage and ensure customers are realizing full value.
Collaborate with Sales, Marketing and Customer Support teams to deliver a seamless and consistent customer experience.
Represent the company at education conferences, school visits and industry events to strengthen relationships and promote 3P solutions.

3+ years experience in account management, customer success or sales, ideally in EdTech, SaaS or education focused organizations.
A proven track record of meeting or exceeding revenue, retention or customer success targets.
Experience onboarding and supporting customers through product adoption.
Confidence managing a portfolio of accounts or a defined territory.
Experience using CRM platforms such as Salesforce and analyzing customer data to guide strategy.
Strong presentation and communication skills, with experience engaging educators or school leaders being a plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successsalesonboardingproduct adoptiondata analysispresentation skills

Soft Skills

engagementsatisfactionretentioncollaborationcommunicationtrainingleadership