3E

Customer Success Enablement Manager

3E

full-time

Posted on:

Location Type: Hybrid

Location: Canton • Ohio • United States

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About the role

  • Analyze product usage, engagement, and renewal signals to identify adoption risks, growth opportunities, and priority accounts
  • Translate data into clear guidance for CSMs so they know where to focus, which actions to take, and how to support customer outcomes
  • Partner cross-functionally to design scalable motions such as adoption campaigns, feature rollouts, and at-risk outreach workflows
  • Help build and refine the logic behind customer success workflows, including signals that trigger risk mitigation or growth conversations
  • Turn complex usage data into practical, easy-to-understand direction for customer-facing teams
  • Ensure customer learning materials, enablement assets, and playbooks stay aligned with launches, positioning, and roadmap changes
  • Support post-launch feedback loops by sharing adoption performance, friction points, and customer insights with internal stakeholders
  • Define and track KPIs tied to adoption, engagement, and CSM effectiveness
  • Contribute to a globally scalable enablement approach that can work across regions, languages, and levels of market maturity

Requirements

  • 5+ years of experience in Customer Success, Customer Success Operations, Revenue Operations, Go-to-Market, Enablement, Business Analytics, or a related role
  • Experience in a SaaS or subscription-based environment
  • Strong analytical and critical thinking skills, with the ability to interpret usage and business data and turn it into action
  • Experience influencing cross-functional stakeholders and working behind the scenes to improve team effectiveness
  • Ability to communicate clearly with both frontline teams and senior leadership
  • Experience creating or improving workflows, playbooks, or operational processes that support customer adoption and growth
  • Working knowledge of customer lifecycle, renewals, expansion, and product adoption concepts
  • Comfort operating in ambiguity and helping shape a role that is evolving
Benefits
  • Health, dental, and vision insurance
  • Life insurance and disability coverage
  • Open PTO and parental leave
  • 401(k) plan with company matching
  • Employee assistance program
  • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisbusiness analyticsKPI trackingworkflow creationprocess improvementcustomer lifecycle managementrenewals managementproduct adoption strategiesSaaS experiencesubscription-based environment
Soft Skills
analytical thinkingcritical thinkingcommunicationinfluencingcross-functional collaborationproblem-solvingadaptabilitycustomer focusteam effectivenessclarity in guidance