3E

Account Manager

3E

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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About the role

  • Own and grow a book of business
  • Manage a portfolio of accounts from post-sale handoff through renewal, retention, and expansion. Develop a deep understanding of customer priorities, business goals, and organizational dynamics.
  • Drive retention and account health
  • Monitor renewal timing, account value, usage trends, support activity, and risk indicators to proactively protect and grow your book of business.
  • Increase adoption and customer value
  • Partner with customers to help them realize the full value of 3E’s solutions through broader usage, stronger engagement, and deeper integration into their workflows.
  • Identify upsell and cross-sell opportunities
  • Expand stakeholder relationships, uncover emerging needs, and introduce additional solutions that align with customer goals.
  • Act as a strategic relationship lead
  • Advocate for your customers internally by partnering with support, product, engineering, regulatory, and commercial teams to remove blockers and improve the overall customer experience.
  • Collaborate with Customer Success and Business Development
  • Work closely with a dedicated Customer Success Manager to drive adoption and engagement, while partnering with Business Development colleagues to advance cross-sell opportunities into new product areas.
  • Lead renewals and forecasting
  • Manage renewal cycles, pricing adjustments, and expansion planning while maintaining accurate forecasts and pipeline visibility.
  • Use data and AI to work smarter
  • Leverage account data, customer insights, and AI tools to prepare for customer conversations, identify growth opportunities, and improve efficiency.
  • Represent the voice of the customer
  • Share market feedback and customer insights to inform product direction, go-to-market strategy, and future innovation.

Requirements

  • 5+ years of experience in account management and customer growth within B2B SaaS, DaaS, information services, or subscription-based businesses, preferably managing mid-market or enterprise customers in software, data, regulatory, EHS, compliance, or related industries.
  • Demonstrated success with retention, renewals, expansion, and revenue growth within an existing book of business
  • A proactive, hunter-oriented mindset with a track record of building relationships beyond initial points of contact and identifying new growth opportunities
  • Experience navigating complex accounts, multiple stakeholders, and consultative sales cycles
  • Strong business judgment and analytical thinking, with the ability to prioritize accounts using data such as contract value, renewal timing, customer health, and usage signals
  • Comfort working in a fast-paced, evolving environment with multiple priorities and initiatives in motion
  • Strong communication and collaboration skills, with the ability to work effectively across commercial, product, support, and customer success teams
  • Confidence using tools such as Salesforce, LinkedIn Sales Navigator, Gong, ChatGPT, Copilot, or similar platforms
  • Openness to using AI in your workflow; you do not need to be an expert, but you should be curious, adaptable, and comfortable using AI to improve productivity and customer outcomes
  • Ability to travel for customer meetings and internal collaboration, typically around 15%
Benefits
  • Health, dental, and vision insurance
  • Life insurance and disability coverage
  • Open PTO and parental leave
  • 401(k) plan with company matching
  • Employee assistance program
  • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer growthretentionrenewalsexpansionrevenue growthanalytical thinkingconsultative salesdata analysisstakeholder management
Soft Skills
proactive mindsetrelationship buildingcommunication skillscollaboration skillsbusiness judgmentadaptabilitycuriosityorganizational skillsstrategic thinkingcustomer advocacy