Customer Onboarding Manager
3E
full-time
Posted on:
Location Type: Hybrid
Location: Canton • Ohio • United States
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Salary
💰 $62,000 - $67,000 per year
About the role
- Own the Customer Onboarding Experience
- Manage and lead onboarding for new customers from kickoff to successful adoption.
- Build and maintain tailored project plans aligned with customer goals.
- Deliver product training, facilitate check-ins, and drive onboarding milestones.
- Ensure customers feel supported, informed, and confident in using 3E products.
- Strengthen Customer Relationships
- Establish early trust and rapport that lead to high satisfaction and retention.
- Proactively check in with customers to deepen product adoption and engagement.
- Help resolve onboarding issues directly or with internal support teams.
- Flag risks early and collaborate across teams to keep customers on track.
- Collaborate for Success
- Work cross-functionally with Product, Tech Consultants, and Commercial teams to ensure smooth handoffs and aligned strategies.
- Capture and communicate customer insights, feature requests, and product feedback.
- Celebrate and share customer wins and success stories internally.
- Be a 3E Product Champion
- Stay current on our solutions, sustainability and compliance trends, and customer needs.
- Attend select industry events or webinars to represent 3E and support our customers.
- Share knowledge and insights to improve both the customer and internal team experience.
Requirements
- Bachelor’s degree or equivalent experience, with 3–5 years in Customer Success, Onboarding, Software Implementation, or Project Management—preferably within SaaS, software, or compliance/sustainability industries
- Strong communication, relationship-building, and project coordination skills
- Self-starter with excellent time management and attention to detail
- Experience managing multiple priorities and meeting deadlines in a fast-paced environment
- Comfort with virtual collaboration and CRM tools (e.g., Salesforce, HubSpot)
- An eagerness to learn our products and processes quickly
- Ability to travel up to 20% for customer meetings or events
Benefits
- Health, dental, and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessOnboardingSoftware ImplementationProject ManagementSaaSComplianceSustainability
Soft skills
CommunicationRelationship-buildingProject CoordinationTime ManagementAttention to DetailSelf-starter