360Learning

Technical Implementation Manager

360Learning

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Manage all phases of the implementation lifecycle, from sales turnover and kick off to go-live.
  • Define the 360Learning platform architecture for our clients based on learner personas and organizational structure.
  • Drive project management, facilitate integrations, APIs, 3rd party apps.
  • Guide customers through onboarding to ensure the successful deployment of their new learning platform.
  • Collaborate with Sales, Product and Customer Success to understand and document client use cases and requirements.

Requirements

  • Minimum 5 years professional consulting experience, preferably in a customer facing role (Technical Account Manager, Implementation Consultant or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally HR related
  • Understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented and client-first mindset in everything you do
  • Ability to adapt to your audience. Flexibility in tackling a conversation with highly technical stakeholders, and the ability to reduce complexity to more common terms for less technical stakeholders
  • Organized, able to manage priorities across multiple customer implementations
  • Bachelor's degree or equivalent
  • Bonus skills include: Basic programming scripting skills & Data fluency and management capabilities
  • Strong presentation skills especially to executive sponsors
  • Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, etc.) for up to **5% travel time** annually
  • Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L
Benefits
  • Comprehensive medical, vision, and dental insurance 🏥
  • RRSP matching starting from day 1 🏦
  • Generous parental leave 👶
  • Professional development opportunities through our own platform 📚
  • Unlimited days of annual PTO 🌴
  • 5 days for sick leave 🤒
  • Holidays following the Ontario calendar 🗓
  • Remote-first organization and promote flexible work hours 🏠
  • 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
  • Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • A framework that will help you make an impact - envision our way of working and our Convexity Culture: http://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementAPI integrationSaaS deploymentSSO configurationbasic programmingscriptingdata managementdata fluency
Soft Skills
solution-orientedclient-first mindsetflexibilityorganizational skillspresentation skills
Certifications
Bachelor's degree