360 Privacy

Client Success Manager

360 Privacy

full-time

Posted on:

Location Type: Remote

Location: Tennessee • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $90,000 per year

About the role

  • Client support and coordination
  • Help Account Managers by ensuring timely responses and follow-through on client requests and issues.
  • Support account teams by managing inbound client needs and helping maintain service continuity.
  • Account execution and delivery
  • Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts.
  • Proactive communication
  • Assist with client communications including updates, follow-ups, and documentation.
  • Ensure clients feel informed and supported.
  • Client advocacy and issue management
  • Surface client feedback, risks, and trends to Account Managers and Senior Account Managers.
  • Help escalate issues appropriately and track resolution through completion.
  • Internal collaboration
  • Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery.
  • Metrics, documentation, and reporting
  • Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems.
  • Provide insights and support reporting needs for account planning and reviews.

Requirements

  • 1 to 2 years of experience in a Client Success Manager role or a related client-facing position.
  • Strong communication and relationship-building skills.
  • Highly organized with excellent attention to detail and follow-through.
  • Comfortable working collaboratively in a remote environment.
  • Bonus qualifications: Interest in privacy, security, or intelligence-related services. Experience working with CRM tools or client reporting systems.
Benefits
  • All work must be performed within the U.S. and Canada, even when working remotely.
  • Candidates are expected to onboard in-person at our Brentwood, TN headquarters.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client success managementaccount managementservice deliveryclient onboardingactivity trackingdocumentationreporting
Soft Skills
communication skillsrelationship-buildingorganizational skillsattention to detailcollaborationproactive communication