360 Privacy

Full-stack Engineer

• Architect and own large-scale, Python-based automation systems
• Design event-driven, distributed automation pipelines that coordinate scraping, data processing, and downstream actions
• Lead the design and evolution of web scraping systems operating in adversarial conditions
• Build and refine bot detection avoidance strategies
• Own workflow orchestration using Prefect to manage long-running, failure-tolerant workflows
• Design systems with strong guarantees around idempotency, retries, partial-state recovery, and backoff
• Partner with Product, Security, and Data teams to translate ambiguous requirements
• Establish patterns and standards for observability, alerting, and operational hygiene
• Mentor senior engineers and influence platform direction through design reviews
• Make principled decisions about when automation is inappropriate

Principal Engineer, Automations

Operations

• Own and optimize CX tools and platforms, including ticketing systems, CRM, QA processes, and reporting dashboards.
• Design and maintain scalable workflows that improve response times, resolution quality, and client satisfaction.
• Identify inefficiencies and implement process improvements that reduce friction for both clients and internal teams.
• Maintain documentation, SOPs, and internal knowledge base resources to support consistency and training.
• Manage and coach Client Experience Support Specialists, depending on team structure and growth stage.
• Set clear performance expectations tied to SLAs, CSAT, and GRR impact.
• Review tickets for quality assurance and provide direct feedback and skill development.
• Lead CX operational projects from planning through execution, including system implementations, workflow redesign, and cross-functional initiatives.
• Own CX reporting and provide leadership with clear insights into ticket trends, performance metrics, client health indicators, and operational risks.

Client Experience Operations Manager

Customer Success Manager

• Client support and coordination
• Help Account Managers by ensuring timely responses and follow-through on client requests and issues.
• Support account teams by managing inbound client needs and helping maintain service continuity.
• Account execution and delivery
• Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts.
• Proactive communication
• Assist with client communications including updates, follow-ups, and documentation.
• Ensure clients feel informed and supported.
• Client advocacy and issue management
• Surface client feedback, risks, and trends to Account Managers and Senior Account Managers.
• Help escalate issues appropriately and track resolution through completion.
• Internal collaboration
• Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery.
• Metrics, documentation, and reporting
• Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems.
• Provide insights and support reporting needs for account planning and reviews.

Client Success Manager

• Design and implement production-grade backend systems in Python, collaborating closely with peer staff engineers on design decisions
• Contribute to shared architecture decisions across services, APIs, and data models
• Help the team evolve and scale a fast-moving platform without sacrificing correctness or reliability
• Partner with the team to raise the bar on reliability, observability, and failure handling
• Mentor engineers and raise the backend engineering bar
• Communicate clearly across backend, product, and frontend

Principal Engineer, Automations

Client Experience Operations Manager

Client Success Manager

Staff Engineer