360 Privacy

DevOps Engineer

• Operate and administer Kubernetes clusters supporting production, development, and local environments
• Own ElasticSearch and Kibana administration, including ingestion pipelines and observability adoption across applications
• Author and review Terraform changes to support engineering initiatives
• Design and implement CI/CD pipelines using GitHub Actions, ArgoCD, and Kubernetes
• Educate and inform developers on tools and best practices through demos, documentation, and evangelism
• Participate in on-call rotation (team of 4)
• Mentor and guide team members and influence platform direction through design reviews (Staff level)

Senior/Staff Site Reliability Engineer, Platforms

Backend Engineer

• Design, build, and own production-grade REST APIs and backend services.
• Architect and maintain scalable, secure backend systems with clear ownership of trade-off decisions and long-term maintainability.
• Ensure high performance and responsiveness of applications across the platform.
• Collaborate with front-end developers and cross-functional teams to integrate user-facing elements with server-side logic.
• Mentor engineers and contribute to engineering standards, documentation, and architectural direction in a collaborative, low-ego environment.
• Troubleshoot and resolve production issues as they arise.
• Partner with Product, Security, and Data teams to translate ambiguous requirements into durable backend platforms.
• Make principled decisions about when architectural approaches are inappropriate, particularly in security- or compliance-sensitive areas.

Staff Backend Engineer, Core

Account Manager

• Own the Client Relationship Deeply Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance.
• Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders.
• Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations.
• Drive Retention and Growth Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes.
• Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines.
• Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked.
• Solve Problems with Authority Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure.
• Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly.
• Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities.
• Contribute to the Team's Playbook Share field insights with internal teams to sharpen onboarding, training materials, and client-facing resources.
• Contribute to the development of scalable account management practices as the team and client base grow.

Senior/Staff Site Reliability Engineer, Platforms

Staff Backend Engineer, Core

Senior Account Manager