Client Success Manager
360 Privacy
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Tennessee • United States
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Salary
💰 $70,000 - $90,000 per year
About the role
- The Client Success Manager supports Account Managers for a consistent, high-quality client experience.
- Helps ensure timely responses and follow-through on client requests and issues.
- Supports onboarding, renewals, and ongoing account activities.
- Assists with client communications, updates, and documentation.
- Surfaces client feedback, risks, and trends to Account Managers.
- Works closely with Account Managers and cross-functional teams for smooth service delivery.
- Helps Account Managers maintain accurate account notes and activity tracking in CRM systems.
Requirements
- 1 to 2 years of experience in a Client Success Manager role or a related client-facing position.
- Strong communication and relationship-building skills.
- Highly organized with excellent attention to detail and follow-through.
- Comfortable working collaboratively in a remote environment.
- Interest in privacy, security, or intelligence-related services (bonus).
- Experience working with CRM tools or client reporting systems (bonus).
Benefits
- All work must be performed within the U.S. and Canada, even when working remotely.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsrelationship-building skillsorganizational skillsattention to detailfollow-throughcollaborative skills