360 Blue

Customer Success Manager

• Own end-to-end accountability for the post-sale customer experience
• Stand up a scalable, “tech-touch” motion for smaller accounts
• Introduce a consultative, quarterly-business-review-driven engagement model
• Build the Operating System for a Newly Structured CS Organization
• Improve Retention by defining and tracking retention and customer health
• Build a Consultative Motion for Key Accounts
• Develop a Scalable Tech-Touch Motion
• Establish Strong Systems and Improve Operational Rigor

VP, Customer Success

Account Manager

• Own a defined portfolio of enterprise accounts with full accountability for health, retention, and expansion.
• Build and maintain trusted relationships with executive sponsors and key stakeholders at partner organizations.
• Serve as the primary point of contact for all strategic and operational matters across your accounts.
• Monitor account health signals and proactively engage partners before issues escalate.
• Conduct regular business reviews to assess value realization, surface risks, and identify expansion opportunities.
• Diagnose client pain points and work cross-functionally with Product, Data, and Engineering to develop and deliver solutions.
• Understand and clearly communicate Key Data’s data delivery methods — including flat file exports, S3 bucket integrations, and API connections — to both technical and non-technical stakeholders.
• Partner with the Data Team to coordinate delivery setup, troubleshoot issues, and ensure consistent data quality.
• Own the onboarding experience for new enterprise partners from contract signature through active use.
• Lead contract renewal conversations grounded in demonstrated ROI and relationship depth.
• Identify and qualify upsell and cross-sell opportunities in collaboration with the Sales Team.
• Maintain accurate account status and activity in HubSpot; deliver regular updates on health, churn risk, and expansion opportunities to leadership.
• Build and maintain partner-facing enablement resources including training materials, documentation, and webinars.
• Promote Key Data’s vision and products within the vacation rental and investment community.

VP, Customer Success

Partner Relationship Manager