VP, Customer Success

360 Blue

VP, Customer Success managing post-sale customer experience at KeyData. Building scalable operations for the Short-Term Rental market while focusing on retention and success.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS Customer Success, focusing on building scalable tech-touch engagement models and improving customer retention through data-informed strategies. Proven ability to manage blended onshore and offshore teams while enhancing operational rigor in a fast-paced, PE-backed environment.

Highest-signal resume keywords

SaaS Customer Success ExperienceTech-Touch Engagement ModelConsultative Customer EngagementBlended Onshore/Offshore Team ManagementPE-Backed Business Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesData-Informed Decision MakingOperational Rigor ImprovementQuarterly Business Review ImplementationCustomer Health Tracking

Soft Skills

Consultative ApproachAccountabilityEngagement Model Development

Industry Keywords

Short-Term RentalHospitalityReal Estate TechData-Driven Vertical

About the role

Key responsibilities & impact

Own end-to-end accountability for the post-sale customer experience
Stand up a scalable, “tech-touch” motion for smaller accounts
Introduce a consultative, quarterly-business-review-driven engagement model
Build the Operating System for a Newly Structured CS Organization
Improve Retention by defining and tracking retention and customer health
Build a Consultative Motion for Key Accounts
Develop a Scalable Tech-Touch Motion
Establish Strong Systems and Improve Operational Rigor

Requirements

What you’ll need

Hands-On SaaS Customer Success Experience
Tech-Touch / Scaled Success Motion Experience
Consultative, Data-Informed Customer Engagement
Adjacent Industry Background (Short-Term Rental, hospitality, real estate tech, or another data/software-driven vertical is a plus)
Blended Onshore/Offshore Team Management Experience
Experience working in a PE-backed business

Benefits

Comp & perks

Company-paid individual health and dental insurance
Long-term disability insurance under the company’s standard group plan
$50,000 life insurance policy
$200 towards an annual health benefit
$50/month Internet reimbursement
Up to $1,000/year professional development reimbursement
Company-paid holidays
Eligibility for 401(k) pension plan with 3.5% employer match. No vesting period for employer match.
$75/month mobile phone and voice/data plan reimbursement.
Flexible PTO policy
Fully remote position (Preference given to those in the Dallas/Ft.Worth area)