2Centric

District Manager

2Centric

full-time

Posted on:

Location Type: Hybrid

Location: Columbia • South Carolina • United States

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About the role

  • Provide oversight and take ownership to deliver district financial targets including APBITA, revenue, profit and P&L.
  • Understand performance metrics and data including key levers to improve margins.
  • Enable ongoing development of Operations Managers via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing.
  • Coach and mentor all levels of district colleagues by using available talent tools.
  • Invest in district-level staff development by modeling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc.
  • Manage recruiting efforts including interviewing, hiring and onboarding to ensure appropriate staffing levels and talent bench strength.
  • Lead and drive organization values through quality of service, relationships and teamwork.
  • Plan and lead effective team meetings for building camaraderie and sharing best practices.
  • Nurture a high performing culture through actions, accountability and feedback.
  • Champion change through the "Heart, Head and Hands" methodology.
  • Establishes the following in all endeavors: Clarity of Understanding, Cadence of Accountability and controlling the controllable.
  • Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.
  • Identify client needs and communicate operational progress through formal and informal meetings and business reviews.
  • Resolve client disputes, complaints, and any outstanding claims.
  • Facilitate and support new business and retention activities.
  • Responsibility for leading team to ensure high level of account management leading to contract renewals and holiday sales, and account management.
  • Ensure company programs and initiatives are delivered with excellence across the district.
  • Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
  • Understand Rentokil and Ambius processes, including roadmap for safety/structure/service offerings.
  • Serve as steward of Rentokil business model to ensure company programs and initiatives are delivered with excellence at the district level.

Requirements

  • Bachelor's degree and 5+ years of field services management experience required, or an equivalent combination of education and experience.
  • Business operations experience.
  • Business acumen.
  • Skill in managing and leading assigned projects - understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
  • Skill in written and verbal communications, including public speaking.
  • Skill in organization and time management - ability to work on multiple projects and manage multiple project coordinators, leads, and/or managers at one time.
  • Skill in group presentations and meeting management.
  • Skill in providing clear and concise feedback.
  • Attention to detail and analytical skills.
  • Maintains a valid driver's license.
  • Skill with Google suite (Docs, Hangouts, etc).
  • Knowledge of laws, regulations, methods, and techniques in the area of specialty.
  • Position may require frequent overnight travel.
  • Successfully meet pre-employment background screen.
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial targetsperformance metricscoachinggoal-settingrecruitingaccount managementproject managementanalytical skillsattention to detailbusiness operations
Soft Skills
leadershipcommunicationteamworkorganizational skillstime managementfeedbackrelationship buildingcamaraderiementoringchange management
Certifications
Bachelor's degreevalid driver's license