2Centric

Manager

• Provide oversight and take ownership to deliver district financial targets including APBITA, revenue, profit and P&L.
• Understand performance metrics and data including key levers to improve margins.
• Enable ongoing development of Operations Managers via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing.
• Coach and mentor all levels of district colleagues by using available talent tools.
• Invest in district-level staff development by modeling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc.
• Manage recruiting efforts including interviewing, hiring and onboarding to ensure appropriate staffing levels and talent bench strength.
• Lead and drive organization values through quality of service, relationships and teamwork.
• Plan and lead effective team meetings for building camaraderie and sharing best practices.
• Nurture a high performing culture through actions, accountability and feedback.
• Champion change through the "Heart, Head and Hands" methodology.
• Establishes the following in all endeavors: Clarity of Understanding, Cadence of Accountability and controlling the controllable.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.
• Identify client needs and communicate operational progress through formal and informal meetings and business reviews.
• Resolve client disputes, complaints, and any outstanding claims.
• Facilitate and support new business and retention activities.
• Responsibility for leading team to ensure high level of account management leading to contract renewals and holiday sales, and account management.
• Ensure company programs and initiatives are delivered with excellence across the district.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Understand Rentokil and Ambius processes, including roadmap for safety/structure/service offerings.
• Serve as steward of Rentokil business model to ensure company programs and initiatives are delivered with excellence at the district level.

District Manager

Program Manager

• Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate.
• Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards.
• Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs.
• Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs.
• Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services.
• Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts.
• This includes resolving complex billing disputes and coordinating with the collections team to remain within target.
• Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present.
• Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs.
• Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts.
• Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations.
• This position will require frequent travel up to 50%.

Communications

• Act as the primary administrator for the Google Sites intranet; managing layout, visual hierarchy, and content updates to ensure colleagues stay informed and connected
• Partner with leadership to translate complex data and business strategies into professional, high-impact presentations (Google Slides/PowerPoint) for internal meetings and town halls
• Develop and execute internal newsletters, cultural updates, and organizational announcements using tools like Mailchimp to drive high employee engagement and sentiment scores
• Assist department leaders in drafting internal memos and announcements to ensure alignment with the broader organization's vision and tone
• Draft and refine the "voice" of customer-facing communications regarding invoicing and e-service templates, ensuring the tone is professional, helpful, and mirrors the brand's premium standards
• Coordinate with the Internal Communications team to ensure all Ambius-specific messaging aligns with broader company-wide standards and strategic pillars
• Maintain a centralized communications calendar shared with the internal communications team to provide full visibility into all activity, preventing "message fatigue" among colleagues
• Participate in regular cross-functional communication syncs to share best practices and ensure brand voice consistency across different business units

District Manager

Program Manager

Communications Specialist