2Centric

Manager

• Provide oversight and take ownership to deliver district financial targets including APBITA, revenue, profit and P&L.
• Understand performance metrics and data including key levers to improve margins.
• Enable ongoing development of Operations Managers via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing.
• Coach and mentor all levels of district colleagues by using available talent tools.
• Invest in district-level staff development by modeling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc.
• Manage recruiting efforts including interviewing, hiring and onboarding to ensure appropriate staffing levels and talent bench strength.
• Lead and drive organization values through quality of service, relationships and teamwork.
• Plan and lead effective team meetings for building camaraderie and sharing best practices.
• Nurture a high performing culture through actions, accountability and feedback.
• Champion change through the "Heart, Head and Hands" methodology.
• Establishes the following in all endeavors: Clarity of Understanding, Cadence of Accountability and controlling the controllable.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship.
• Identify client needs and communicate operational progress through formal and informal meetings and business reviews.
• Resolve client disputes, complaints, and any outstanding claims.
• Facilitate and support new business and retention activities.
• Responsibility for leading team to ensure high level of account management leading to contract renewals and holiday sales, and account management.
• Ensure company programs and initiatives are delivered with excellence across the district.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.

Branch Manager

Supply Chain

• Organizes and manages shipping, receiving, storage and distribution of all items and products
• Maintain high levels of accuracy in day-to-day operations
• Lead and develop the warehouse team and provide impeccable customer service
• Manage loading and delivery of all products
• Ensure materials are staged for counting and inspection
• Ensure reports accurately reflect products shipped to customer
• Partner with plant technicians and the sales team for order processing and order accuracy
• Manage inventory and order plants and hard goods as required
• Support scheduling of Installers with Operations Management
• Hire and onboard installers and/or warehouse associates
• Submit weekly, monthly and yearly reports as required
• Assist with forecasting and monthly financial requirements as needed
• Manage and complete service methods and KPI results as part of the leadership scorecard
• Manage and assist with Holiday preparations and installations as needed

Warehouse Manager

Operations

• Responsible for the oversight and execution of key day-to-day operations elements within Districts.
• Responsible for hiring, training, leading and developing a team of Plant Care Specialists.
• Help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service.
• Conduct the selection and hiring process for new colleagues.
• Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
• Align training and peer support resources.
• Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
• Provide support and guidance to Specialists to ensure timely and quality customer service.
• Address all client concerns to completion.
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
• Complete all reports as required.

Operations Manager

• Responsible for oversight and execution of key day-to-day operations elements within Districts
• Hiring, training, leading and developing a team of Plant Care Specialists
• Achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to Customers
• Conduct selection and hiring process for new colleagues
• Implement onboarding process for new colleagues
• Align training and peer support resources
• Provide performance feedback and coaching to the team
• Identify and resolve colleague concerns/complaints
• Address all client concerns to completion
• Respond to CVC surveys as requested
• Demonstrate outstanding customer service
• Follow established standard operating procedures (SOPs) and hold colleagues accountable
• Complete all reports as required

• Provide oversight and take ownership to deliver district financial targets including APBITA, revenue, profit and P&L.
• Understand performance metrics and data including key levers to improve margins.
• Enable ongoing development of Operations Managers via effective evaluations, coaching, goal-setting, and cross-region knowledge sharing.
• Coach and mentor all levels of district colleagues by using available talent tools.
• Invest in district-level staff development by modeling effective ride-a-longs, audits, skip-level conversations, annual reviews, improvement plans, etc.
• Manage recruiting efforts including interviewing, hiring and onboarding to ensure appropriate staffing levels and talent bench strength.
• Lead and drive organization values through quality of service, relationships and teamwork.
• Plan and lead effective team meetings for building camaraderie and sharing best practices.
• Nurture a high performing culture through actions, accountability and feedback.
• Champion change through the "Heart, Head and Hands" methodology.
• Establishes clarity of understanding, cadence of accountability and controlling the controllable.

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions