2Centric

Program Manager

2Centric

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Serve as the lead relationship contact for a portfolio of assigned accounts, acting as the face of the brand and the client’s internal advocate.
  • Drive service delivery excellence by overseeing the implementation of field services, ensuring strict adherence to Service Level Agreements (SLAs) and internal quality standards.
  • Maintain a consistent cadence of client consultations and formal business reviews to ensure client satisfaction and alignment with their evolving needs.
  • Direct ongoing business reviews and audits to proactively assess, clarify, and validate customer needs adding value to customers programs.
  • Analyze and synthesize account data to provide actionable insights for weekly, monthly, and annual business reviews in an effort to identify opportunities to add value through additional services.
  • Optimize portfolio financial wealth focusing on the overall fiscal well-being of the assigned accounts.
  • This includes resolving complex billing disputes and coordinating with the collections team to remain within target.
  • Draft and finalize comprehensive proposals for portfolio expansions; utilizing account data to identify 'white space' opportunities and translating them into formal business cases for the SAM to present.
  • Connect key client stakeholders to internal Ambius teams (Specialists, Operations, Finance) through formal and informal meetings to resolve issues and proactively add value to customer programs.
  • Serve as the primary lead relationship-management duties for a select group of mid-tier national accounts.
  • Develop deep expertise in biophilic design, interior landscaping, and scenting technology to provide consultative recommendations.
  • This position will require frequent travel up to 50%.

Requirements

  • Minimum 3–5 years of experience in Account Management, Project Management, or Operations
  • Bachelor's Degree in a business or management-related field OR equivalent years of experience required
  • Demonstrated ability to execute on projects and initiatives
  • Excellent communication skills, both verbal and written
  • Proven ability to influence internal stakeholders and maintain a positive project momentum across cross-functional teams
  • Proficiency with Google applications (Docs, Sheets, Calendar, Drive, etc.)
  • Ability to demonstrate financial knowledge and business acumen
  • Must be a self-starter who can perform in high-pressure and dynamic situations with skill and tact
  • Strong attention to detail and sound decision-making skills
  • Ability to travel overnight via car and airplane to meet clients, field operations, and attend meetings and conferences
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementProject ManagementOperationsFinancial KnowledgeBusiness AcumenData AnalysisProposal DraftingService Level AgreementsQuality StandardsBiophilic Design
Soft Skills
CommunicationInfluencingAttention to DetailDecision-MakingSelf-StarterTactClient AdvocacyRelationship ManagementConsultative RecommendationsCross-Functional Collaboration