211 Big Bend, Inc.

Account Manager

• Prepare, manage, and implement the agency’s comprehensive fundraising, marketing, and public relations plans in collaboration with the board of directors, staff, alumni, and community volunteers.
• Develop and maintain a compelling case for support; create and update fundraising collateral materials.
• Plan, coordinate, and oversee an integrated annual giving program, including signature events (e.g., *A Night of Hope*), direct mail appeals, online fundraising campaigns, and the Friends of 2-1-1 initiative.
• Cultivate, steward, and expand strategic partnerships with local universities, hospitals, and other key institutions to strengthen 211 Big Bend’s role as a vital community resource.
• Proactively build relationships across Franklin, Gadsden, Jefferson, Liberty, Madison, Taylor, and Wakulla counties to increase regional awareness, partnership opportunities, and community support.
• Provide staff support with the board’s Fundraising and Advocacy Committee, and other event-related or fundraising committees; attend board meetings as needed.
• Assist with the development and oversight of fundraising and marketing budgets.
• Recruit, train, and manage volunteers and interns to support fundraising, marketing, and public relations activities.
• Maintain and grow relationships with current agency partners while actively seeking new partnership opportunities.
• Provide administrative and operational support to the business office as needed.
• Adhere to the Code of Ethics for fundraising professionals and champion the Donor Bill of Rights (Association of Fundraising Professionals – AFP).

Development, Communications and Strategic Partnerships Manager

Chief Operating Officer

• Oversee and manage agency contracts, grants, and formal agreements with government agencies and partner organizations
• Serve as the primary agency contact for external contract managers
• Coordinate with directors and supervisors to ensure all contractual requirements are implemented
• Assist with budget planning, contract negotiations, monitoring, and amendments
• Ensure timely preparation, review, and submission of all required contract and grant reports
• Review contracts and related documents for compliance with agency policies, rules, and applicable statutes
• Monitor contract and grant budgets, dashboards, and financial reports in coordination with accounting staff
• Assist with grant writing, funding proposals, and contract-related documentation
• Support the CEO agency administration and daily operations
• Provide oversight related to staff orientation, training, professional development, facilities, and vendor agreements
• Assist with human resources audits, personnel policies, and compliance with legal and risk management requirements
• Support staff retention, progression, and succession planning
• Assist with procurement, facility, and supply management as needed
• Coordinate Inform USA and AAS accreditation and certification processes
• Review contract performance standards and ensure systems are in place to meet service expectations
• Assist with the development of annual agency goals, objectives, and outcome models
• Review monthly, quarterly, and annual performance reports
• Ensure accuracy of information and materials shared with the community
• Oversee specialized community navigation and child developmental programs
• Supervise and evaluate assigned program staff
• Provide operational leadership and support to ensure contract compliance and program performance
• Assist the CEO with agency outreach and business development efforts
• Identify and support community partnerships aligned with the agency mission
• Build and maintain collaborative relationships with community partners
• Assist with development of protocols, training, and reporting for new contracts
• Provide training and presentations to partner agencies as requested
• Attend required training and in-service meetings

Development, Communications and Strategic Partnerships Manager

COO – Chief Operating Officer