20four7VA

Customer Service, Administrative Virtual Assistant

20four7VA

contract

Posted on:

Location Type: Remote

Location: Anywhere in the World

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Answer inbound customer calls professionally and courteously.
  • Respond to missed calls promptly and return customer inquiries.
  • Provide basic service information and address customer questions.
  • Ensure all interactions reflect a positive and professional brand image.
  • Schedule service appointments and estimates.
  • Manage and organize the client’s calendar to avoid conflicts.
  • Confirm, reschedule, and follow up on appointments as needed.
  • Send reminders to customers prior to scheduled visits.
  • Monitor and manage the business email inbox.
  • Respond to customer inquiries in a timely and professional manner.
  • Follow up with incoming leads via phone, text, or email.
  • Track and update lead statuses within the CRM or tracking system.
  • Manage the company’s Google Business Profile, including responding to reviews and messages.
  • Perform data entry and maintain CRM records.
  • Help maintain efficient workflows and organized communication.

Requirements

  • 3+ years of experience in customer service, administrative support, or virtual assistance.
  • Strong American or near-native English accent with excellent phone communication skills.
  • Excellent written communication and email management abilities.
  • Highly organized with strong attention to detail.
  • Comfortable handling inbound calls and customer inquiries.
  • Experience with scheduling, calendars, and CRM systems.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Reliable, proactive, and able to work independently.
Benefits
  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryCRM managementcalendar managementappointment schedulinglead tracking
Soft Skills
customer servicecommunicationorganizationattention to detailmultitaskingproactivityindependence