20four7VA

Bilingual (Mandarin) Intake Specialist, Administrative Virtual Assistant

20four7VA

full-time

Posted on:

Location Type: Remote

Location: Anywhere in the World

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About the role

  • Serve as the first point of contact for Mandarin-speaking prospective and existing clients
  • Provide real-time Mandarin-to-English and English-to-Mandarin interpretation during calls
  • Assist with client intake calls and gather required case information
  • Ensure accurate and clear communication between clients and attorneys
  • Translate written communications and documents as needed
  • Manage and route incoming calls using RingCentral
  • Update and maintain accurate records in MyCase legal management software
  • Assist attorneys and legal staff with documentation and case-related follow-ups
  • Coordinate client communications and appointment scheduling
  • Perform general virtual assistant and administrative duties as assigned
  • Maintain organized, confidential digital records

Requirements

  • Fluent in Mandarin (spoken and written) – Required
  • Strong English communication skills (spoken and written)
  • 3+ years experience in:
  • Client intake
  • Administrative support
  • Virtual assistant or office support roles
  • Professional and confident phone presence
  • Strong organizational skills and attention to detail
  • Ability to handle confidential legal information with discretion
  • Comfortable working full-time during PST business hours
Benefits
  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Mandarin-to-English interpretationEnglish-to-Mandarin interpretationclient intakeadministrative supportvirtual assistantdocumentation managementcase-related follow-ups
Soft Skills
strong English communication skillsprofessional phone presenceorganizational skillsattention to detaildiscretion