E-commerce Customer Support Virtual Assistant
20four7VA
contract
Posted on:
Location Type: Remote
Location: Anywhere in the World
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About the role
- Respond to customer inquiries via email and Zendesk ticketing system
- Provide accurate and professional support regarding products, orders, shipping, returns, and marketplace policies
- Assist customers with damaged, incorrect, or missing items
- Guide customers through return, refund, and reshipment processes
- Act as the intermediary between customers and vendors
- Communicate with vendors to resolve order issues or obtain required documentation
- Maintain accurate records of customer interactions and case resolutions
Requirements
- Previous experience in customer service or e-commerce support preferred
- Strong written English communication skills
- Comfortable handling customer complaints and problem resolution
- Ability to act professionally as a liaison between customers and vendors
- Detail-oriented, organized, and dependable
- Experience with Zendesk, Mirakl, or similar platforms is a plus
Benefits
- Independent Contractor Engagement
- Access to Client Portal for Ffast Processing
- Opportunity to work from Anywhere in Developed Markets
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communicationproblem resolutionprofessionalismdetail-orientedorganizeddependable