20four7VA

Operations & Phone Support VA

20four7VA

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Respond to inbound leads via GHL calls, SMS, and email within SLA
  • Send application links and answer basic renter inquiries
  • Screen and approve/deny renters based on set criteria
  • Send contracts, collect deposits and payments, and ensure full compliance
  • Coordinate vehicle pickups after contracts and payments are completed
  • Manage renewals, payment follow-ups, and escalations
  • Handle inbound renter support and escalate issues when required
  • Maintain accurate CRM records, documents, and file organization
  • Ensure 100% documentation, payment, and agreement compliance

Requirements

  • Strong English communication (written and spoken)
  • Hands-on experience with GoHighLevel (required)
  • Experience with CRM pipelines, contracts, and payment processing
  • Highly detail-oriented, organized, and compliant
  • Calm, professional, and confident in handling payment-related conversations
Benefits
  • Contracted Hours per Week: 40 Hours
  • Scheduled Working Days: Monday through Friday
  • Daily Working Time: 9:00 AM – 6:00 PM EST

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM pipelinespayment processingcontract managementdocumentation compliance
Soft skills
communicationdetail-orientedorganizedprofessionalismcalmnessconfidence