Property Management System Admin Clerk / Customer Experience Support
20four7VA
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as first point of contact for internal Vantaca service tickets.
- Respond to, resolve, triage, or escalate issues appropriately.
- Set up and configure Vantaca user accounts, access levels, and portfolios.
- Monitor action items and system performance for ongoing accuracy.
- Coordinate directly with Vantaca Support on escalated or complex issues.
- Follow up on outstanding items to ensure timely resolution.
- Conduct data audits in Vantaca during Community Manager transitions.
- Produce executive summaries for regional leaders to support retention planning.
- Perform data validation and accuracy checks in Vantaca and SharePoint.
- Assist with tracking and processing insurance policy action items.
- Communicate with coworkers and clients to facilitate Vantaca software use.
- Maintain organized documentation of ticket activity, audits, and reports.
- Support the Customer Experience team with ongoing tasks and special projects.
- Provide light training or internal guidance on Vantaca features as needed.
Requirements
- Experience in administrative support, customer service, or workflow systems.
- Strong organizational skills and exceptional attention to detail.
- Experienced with workflow management platforms and Microsoft Office Suite.
- Strong time management skills and the ability to multitask effectively.
- Working knowledge of Vantaca preferred (not required but highly valuable).
- Strong IT aptitude; able to learn and troubleshoot new systems quickly.
- Excellent written and verbal communication skills.
- Ability to coordinate with cross-functional teams and stakeholders.
Benefits
- Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data validationdata auditsticket resolutionuser account setupsystem performance monitoringinsurance policy processingexecutive summaries productionVantaca softwareSharePoint
Soft skills
organizational skillsattention to detailtime managementmultitaskingcommunication skillscoordinationcustomer serviceadministrative support