Medical Virtual Assistant – Insurance Verification, Front Desk Support
20four7VA
part-time
Posted on:
Location Type: Remote
Location: Remote • 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
VoIP
About the role
- Support insurance verification and front desk administrative functions
- Verify patient insurance eligibility for visits and procedures prior to appointments
- Confirm in-network vs. out-of-network coverage
- Determine patient financial responsibility before check-in
- Identify insurance issues in advance to prevent denied or rejected claims
- Ensure accuracy of insurance data within the EHR system
- Schedule, reschedule, and confirm patient appointments based on office protocols
- Follow provider-specific scheduling rules for visit types and appointment slots
- Assist with patient communications related to scheduling and insurance questions
- Answer and route incoming phone calls using a VOIP system
- Provide professional and courteous phone support on behalf of the practice
- Perform general administrative tasks as needed
- Document and track tasks using Google Docs
Requirements
- Prior experience in medical insurance verification
- Familiarity with medical billing concepts, eligibility checks, and patient responsibility
- Experience working with EHR systems, preferably Athena
- Strong attention to detail and accuracy
- Clear verbal and written communication skills
- Ability to follow office-specific workflows and protocols
- Reliable internet connection and professional work setup
- Experience supporting ophthalmology or specialty medical practices (preferred)
- Prior virtual assistant or remote healthcare support experience (preferred)
- Ability to work independently with minimal supervision once trained (preferred)
Benefits
- Independent Contractor engagement
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance verificationmedical billingeligibility checksEHR systemsAthenaschedulingadministrative taskstask documentationGoogle Docs
Soft skills
attention to detailaccuracyverbal communicationwritten communicationability to follow workflowsindependenceprofessionalismcourtesy