Medical Virtual Assistant – Insurance Verification, Front Desk Support
20four7VA
part-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
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Tech Stack
About the role
- Support insurance verification and front desk administrative functions
- Verify patient insurance eligibility for visits and procedures prior to appointments
- Confirm in-network vs. out-of-network coverage
- Determine patient financial responsibility before check-in
- Identify insurance issues in advance to prevent denied or rejected claims
- Ensure accuracy of insurance data within the EHR system
- Schedule, reschedule, and confirm patient appointments based on office protocols
- Follow provider-specific scheduling rules for visit types and appointment slots
- Assist with patient communications related to scheduling and insurance questions
- Answer and route incoming phone calls using a VOIP system
- Provide professional and courteous phone support on behalf of the practice
- Perform general administrative tasks as needed
- Document and track tasks using Google Docs
Requirements
- Prior experience in medical insurance verification
- Familiarity with medical billing concepts, eligibility checks, and patient responsibility
- Experience working with EHR systems, preferably Athena
- Strong attention to detail and accuracy
- Clear verbal and written communication skills
- Ability to follow office-specific workflows and protocols
- Reliable internet connection and professional work setup
- Experience supporting ophthalmology or specialty medical practices (preferred)
- Prior virtual assistant or remote healthcare support experience (preferred)
- Ability to work independently with minimal supervision once trained (preferred)
Benefits
- Independent Contractor engagement
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance verificationmedical billingeligibility checksEHR systemsAthenaschedulingadministrative taskstask documentationGoogle Docs
Soft Skills
attention to detailaccuracyverbal communicationwritten communicationability to follow workflowsindependenceprofessionalismcourtesy