1Path

Manager

• Leading and coordinating the day-to-day operations of the Managed Detection and Response (MDR) team
• Ensuring the successful delivery of security monitoring, incident response, and operational support services
• Managing team operations and driving service improvements
• Coordinating escalations and ensuring operational excellence across the SOC environment
• Handling managerial responsibilities including staffing, performance management, coaching, mentoring, and training
• Collaborating cross-functionally with engineering, operations, leadership, and other departments

MDR Manager

Network Engineer

• Troubleshoot and resolve network-related issues involving firewalls, switches, wireless access points, VLANs, routing, VPNs, and general connectivity.
• Support and maintain firewall environments, including rule changes, VPN configuration, firmware updates, and security reviews.
• Configure and support managed switches, including VLANs, trunking, port assignments, PoE, and firmware maintenance.
• Support wireless networks, including SSID configuration, access point updates, coverage reviews, and performance troubleshooting.
• Monitor client networks and respond to alerts related to device availability, performance, and connectivity.
• Assist with network project work, including firewall replacements, switch upgrades, wireless deployments, and network refresh initiatives.
• Perform network assessments to identify end-of-life, end-of-support, unsupported, or misconfigured network equipment.
• Create and maintain accurate network documentation, including topology diagrams, device inventories, IP addressing, VLANs, and configuration notes.
• Coordinate with vendors for support cases, RMAs, licensing, and troubleshooting when needed.
• Follow established change management, documentation, and security processes.
• Work escalated network tickets from the service desk, NOC, or client-facing teams.

Network Engineer – Advanced Networking

Sales Engineer

• Partner closely with Account Executives to evaluate customer environments and develop tailored infrastructure and security solutions
• Participate in customer meetings by leading technical discussions, conducting discovery, and identifying solution opportunities
• Perform technical discovery, architect solution designs, and create formal proposals and recommendations
• Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships
• Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support
• Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy
• Support customer business reviews by combining operational and technical insights from internal delivery teams
• Drive adoption of RedHelm services through strategic technical guidance and upsell identification
• Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations
• Translate technical concepts and requirements into clear, business-focused recommendations for both technical and non-technical stakeholders
• Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery
• Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies
• Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms
• Will require occasional travel for business purposes

Solutions Engineer

Project Manager

• Develop comprehensive project plans, including timelines, milestones, and resource allocation
• Coordinate with internal teams and external vendors to ensure smooth project execution
• Monitor project progress, identify potential risks, and implement effective mitigation strategies
• Ensure adherence to project scope, budget, and quality standards
• Serve as the primary point of contact for clients throughout the project lifecycle
• Conduct regular meetings with clients to provide updates, gather feedback, and address concerns
• Proactively identify opportunities to upsell additional services or solutions based on client needs
• Lead project teams, providing direction, guidance, and support as needed
• Foster a collaborative work environment, encouraging teamwork and knowledge sharing
• Effectively delegate tasks and responsibilities to team members, ensuring accountability and productivity
• Anticipate potential project risks and develop contingency plans to mitigate them
• Quickly address issues or roadblocks that arise during project implementation
• Escalate unresolved issues to senior management as necessary, providing recommended solutions

Network Operations

• Monitor and support customer infrastructure environments while proactively identifying and resolving operational issues
• Utilize and monitor various support tools to proactively identify and assist clients with outages, performance concerns, and operational issues
• Triage and remediate automated alerts from managed systems while escalating complex or high-impact issues to higher-tier support teams when required
• Install software, patches, and system updates on servers and workstations in accordance with change control procedures and operational standards
• Perform basic troubleshooting of WAN and edge technologies including direct internet circuits, MPLS, SD-WAN, firewalls, and routers
• Administer and troubleshoot backup platforms including job maintenance, restore requests, and backup configuration support
• Communicate clearly and professionally with internal teams and customers regarding ticket updates, issue status, and service progress
• Maintain accurate ticket documentation, troubleshooting steps, and operational records within ticketing systems and support platforms
• Support ongoing operational health and maintenance activities across customer environments
• Collaborate with engineering, operations, and service delivery teams to ensure timely issue resolution and customer satisfaction
• Ensure customer and company data are handled securely and in accordance with all RedHelm Information Security Policies
• Adhere to RedHelm operational standards, escalation procedures, and best practices

Network Operations Tech I

Account Executive

• Identify, research, and pursue new business opportunities through outbound prospecting, networking, events, referrals, and inbound leads
• Own the full sales cycle, including discovery, solution alignment, executive presentations, proposal development, negotiation, forecasting, and closing
• Expand existing accounts by identifying upsell and cross-sell opportunities
• Conduct consultative discovery to understand client business goals, technical environments, and infrastructure needs
• Develop trusted relationships with decision-makers and key stakeholders
• Sell complex technology solutions by confidently engaging both technical and executive stakeholders including CIOs, IT Directors, and Finance leaders
• Stay informed on market trends, competitive landscape, and customer needs to identify growth opportunities
• Accurately track and report sales activity, pipeline, and performance in CRM tools
• Develop and maintain a strong, qualified pipeline aligned to annual revenue targets
• Collaborate closely with internal teams (sales, marketing, product, and leadership) to align strategies and ensure a strong customer experience
• Will require occasional travel for business purposes

Senior Account Executive

Security Engineer

• Lead end-to-end implementation of security solutions across client environments
• Design and build scalable implementation strategies and frameworks
• Perform system upgrades, maintenance, and optimization across shared environments
• Evaluate and test new technologies, tools, and solutions
• Maintain and enhance SOAR platforms, including integrations and playbooks
• Serve as SME across endpoint security, SIEM, segmentation, and network security technologies
• Act as escalation point for Tier 3+ incidents and complex technical issues
• Support SOC analysts during onboarding, implementations, and incident response
• Conduct client demonstrations and technical presentations
• Assess customer environments and recommend security improvements
• Perform health checks, rule set reviews, and security assessments
• Document all implementations, incidents, and processes thoroughly and accurately.

Senior Security Engineer

Analyst

• Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system
• Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
• Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
• Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
• Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
• Identify, document, and escalate issues that exceed defined scope following established procedures
• Execute documented scripts, workflows, and standard operating procedures
• Provide end users with guidance aligned to security best practices and internal documentation
• Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Service Desk Analyst

Security Operations

• Monitor, triage, and respond to security alerts, events, and incidents following defined SOC procedures and playbooks
• Perform initial investigations to determine alert validity, scope, and potential impact
• Accurately document investigations, actions taken, and outcomes in the ticketing system
• Independently handle routine and low-to-moderate severity alerts and escalate higher-risk incidents as required
• Identify patterns, recurring alerts, or anomalies and document findings for review by senior analysts
• Communicate investigation findings clearly and professionally with internal teams and customers
• Assist in identifying potential security gaps or misconfigurations and escalate observations appropriately
• Support the monitoring and day-to-day operation of security tools and platforms
• Follow all information security, privacy, and data protection policies when handling client data
• Contribute to the maintenance and improvement of SOC documentation, procedures, and playbooks
• Stay informed on common attack techniques, emerging threats, and relevant vulnerabilities
• Maintain focus and accuracy while working in a fast-paced, alert-driven environment