1Path

Manager

• Leading and coordinating the day-to-day operations of the Managed Detection and Response (MDR) team
• Ensuring the successful delivery of security monitoring, incident response, and operational support services
• Managing team operations and driving service improvements
• Coordinating escalations and ensuring operational excellence across the SOC environment
• Handling managerial responsibilities including staffing, performance management, coaching, mentoring, and training
• Collaborating cross-functionally with engineering, operations, leadership, and other departments

MDR Manager

Network Engineer

• Troubleshoot and resolve network-related issues involving firewalls, switches, wireless access points, VLANs, routing, VPNs, and general connectivity.
• Support and maintain firewall environments, including rule changes, VPN configuration, firmware updates, and security reviews.
• Configure and support managed switches, including VLANs, trunking, port assignments, PoE, and firmware maintenance.
• Support wireless networks, including SSID configuration, access point updates, coverage reviews, and performance troubleshooting.
• Monitor client networks and respond to alerts related to device availability, performance, and connectivity.
• Assist with network project work, including firewall replacements, switch upgrades, wireless deployments, and network refresh initiatives.
• Perform network assessments to identify end-of-life, end-of-support, unsupported, or misconfigured network equipment.
• Create and maintain accurate network documentation, including topology diagrams, device inventories, IP addressing, VLANs, and configuration notes.
• Coordinate with vendors for support cases, RMAs, licensing, and troubleshooting when needed.
• Follow established change management, documentation, and security processes.
• Work escalated network tickets from the service desk, NOC, or client-facing teams.

Network Engineer – Advanced Networking

Sales Engineer

• Partner closely with Account Executives to evaluate customer environments and develop tailored infrastructure and security solutions
• Participate in customer meetings by leading technical discussions, conducting discovery, and identifying solution opportunities
• Perform technical discovery, architect solution designs, and create formal proposals and recommendations
• Serve as a trusted technical advisor to both prospective and existing customers by building strong professional relationships
• Review customer environments to identify areas for technology refreshes, optimization, expansion, or additional support
• Educate customers on technology standards, operational risks, and alignment between business goals and technical strategy
• Support customer business reviews by combining operational and technical insights from internal delivery teams
• Drive adoption of RedHelm services through strategic technical guidance and upsell identification
• Maintain expertise across RedHelm services and third-party partner technologies to support customer recommendations
• Translate technical concepts and requirements into clear, business-focused recommendations for both technical and non-technical stakeholders
• Collaborate closely with sales, engineering, operations, and leadership teams to support customer success and solution delivery
• Ensure customer data and information are handled securely and in accordance with all RedHelm Information Security Policies
• Maintain accurate documentation, customer records, opportunity updates, and technical information within CRM platforms
• Will require occasional travel for business purposes