Manager
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $111,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Own the strategy, deployment, administration, and continuous improvement of our Zendesk ecosystem
- Design scalable workflows, implementing automations, building reliable data flows
- Partner closely with CX leadership, RevOps, Product, Engineering, and Data teams
- Measure improvements in routing accuracy, time‑to‑resolution, agent productivity, and customer satisfaction
Requirements
- 4+ years administering Zendesk in a high‑scale customer support or CX operations environment
- People leadership experience (1-2 years minimum)
- Proven ability to lead change management initiatives
- Strategic mindset with the ability to balance operational needs with long-term vision
- Expertise with automations, triggers, macros, SLA policies, skills‑based routing
- Hands‑on integration experience with Salesforce, Gainsight, Productboard, Calendly, Zoom, Jira, Qualtrics, Seismic, Looker
- Strong SQL and comfort with API tools (e.g., Postman)
- Proven experience building scalable Explore and/or Looker dashboards
Benefits
- health, dental, 401k and many others
- generous paid time off
- equity grant
- participation in incentive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Zendesk administrationautomationstriggersmacrosSLA policiesskills-based routingSQLAPI toolsExplore dashboardsLooker dashboards
Soft skills
people leadershipchange managementstrategic mindsetoperational balance