Own, elevate, and scale the operational foundation of the MSP Partner Program
Ensure our partner strategy is executed consistently and efficiently across systems, processes, and workflows
Enable partners to move through recruitment, onboarding, and activation effectively
Act as a key connector between MSP partners and internal teams
Translate program goals into clear processes, tooling, and execution that deliver an exceptional partner experience

Requirements

6+ years of relevant professional experience in partnerships, operations, implementation, or other operationally focused roles
Including 3+ years of experience in a SaaS or technology environment in a partner-facing, customer success or go-to-market function
Demonstrated experience owning and improving operational workflows that support scalable programs
Strong operational mindset with experience executing and scaling deliverables through systems and processes
Analytical and detail-oriented, with the ability to use metrics to inform decisions, drive improvements, and own execution to enhance the partner experience
High attention to detail and comfort managing complex, multi-step workflows
Excellent written and verbal communication skills, with the ability to collaborate across teams and with external partners
Ability to identify process gaps, formulate improvements, and own the execution of changes to increase efficiency and scalability
Comfort operating in a fast-paced, rapidly evolving environment where processes are refined over time
Experience working with technology, cybersecurity, or IT-focused products (cybersecurity experience preferred)
Bonus: Experience using 1Password

Benefits

Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
Generous paid time off
An equity grant
Possible participation in our incentive programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational workflowsmetrics analysisprocess improvementSaaScustomer successgo-to-market strategyprogram managementscalabilityexecution management

Soft Skills

analytical mindsetdetail-orientedwritten communicationverbal communicationcollaborationproblem-solvingadaptabilityattention to detailorganizational skills