Platform Support Engineer
1GLOBAL
full-time
Posted on:
Location Type: Hybrid
Location: Lisbon • Portugal
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Tech Stack
About the role
- Monitor and support CORE and RAN networks to ensure high availability and optimal performance.
- Monitor and support the API connectivity ecosystem to maintain high availability and performance.
- Troubleshoot service-impacting issues across Data and IoT devices, with some involvement in Voice and SMS services.
- Analyse and resolve network faults using tools and traces involving protocols such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related telecom signalling stacks.
- Escalate and coordinate with vendors and engineering teams to resolve complex incidents.
- Participate in root cause analysis (RCA) of major incidents and contribute to the implementation of corrective actions.
- Support daily operations and incident management, ensuring compliance with SLAs.
- Create and maintain accurate documentation for procedures, configurations, and fault analyses.
- Collaborate with cross-functional teams, including Radio Planning, Core Engineering, and Customer Support.
- Stay up to date with network evolutions, including 5G, IoT ecosystems, and virtualisation trends.
Requirements
- Degree in Telecommunications Engineering, Computer Science, or equivalent practical experience.
- Proven experience in troubleshooting CORE and/or RAN networks.
- Strong experience working with IoT modules.
- In-depth understanding of telecom signalling protocols, including SS7, MAP, ISUP, SIP, DIAMETER, CAP, and others.
- Hands-on experience diagnosing issues across Voice, Data, SMS, and network attach/registration flows.
- Experience with trace analysis and monitoring tools (e.g., Wireshark).
- Strong incident management and problem-solving skills, particularly in complex telecom infrastructures.
- Excellent English communication skills, both written and verbal.
- Ability to work independently and prioritise tasks under pressure.
- Collaborative team player, highly organised and detail-oriented, with a structured approach to work.
- Critical thinker with a focus on continuous improvement.
- Comfortable working in high-demand, fast-paced environments, including on-call rotations.
Benefits
- Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
- Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
- Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
- Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
- Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
- International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
- Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
- Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CORE networksRAN networksAPI connectivitytroubleshootingtelecom signalling protocolsSS7MAPISUPSIPDIAMETER
Soft Skills
incident managementproblem-solvingcommunication skillsindependent worktask prioritizationcollaborationorganizationattention to detailcritical thinkingadaptability
Certifications
degree in Telecommunications Engineeringdegree in Computer Science