1840 & Company

Account Executive

• Exceed assigned sales targets by proactively cold calling, qualifying potential leads, and guiding customers through the sales process to closure.
• Cultivate and convert prospects identified through cold calling, maintaining ongoing contact through phone and email within a fast-paced, results-oriented environment.
• Skillfully address objections and concerns raised by prospects and customers.
• Manage the sales funnel and nurture leads from initial contact to successful closure.
• Strategize and execute sales activities that align with the organization's growth objectives.
• Effectively present the features and benefits of our product offerings, identify pain points, and employ solution-based selling techniques.
• Maintain meticulous records of prospect interactions using designated tools and CRM systems to ensure streamlined lead management.

Outbound Sales Executive – End-to-End Sales

Call Center Representative

• Review team attendance regularly and set goals for those not aligned with the Contact Center Representative Attendance Policy.
• Ensure all project goals are met; goals may change as client expectations change.
• Review reports (efficiency, performance, call reports) to identify concerns; implement goals or Performance Improvement Plans as needed.
• Identify agents who do not consistently contribute to project and team performance.
• If supervisors do not meet performance goals, evaluations and Process Improvement Plans will be implemented. Verbal or written warnings may also occur. Lack of improvement may lead to removal or reassignment, or termination if no suitable project is available.
• Supervisors must be present for scheduled shifts and support overtime requirements.
• Notify Program Manager, team members, and co-supervisors if absent.
• Properly leverage virtual tools to communicate availability.
• Motivate employees through praise, recognition, and rewards (e.g., campfire sessions, mini team building, Yammer).
• Support agents via coaching and recognizing excellence in achieving goals.
• Collaborate with peers and mentor Team Leads for professional development.
• Lead by example, setting standards in work quality, demeanor, attendance, flexibility, and accountability.
• Reinforce teaching through actions, follow policies, and support peers.
• Monitor and coach employees according to client expectations.
• Review QA reports; implement Quality Improvement Plans as needed.
• Provide additional training or one-on-one sessions for agents below project goals.
• Organize and prioritize responsibilities effectively.
• Communicate effectively and respectfully with agents, peers, and clients (verbal and written).
• Set clear expectations, provide feedback, and encourage team development.
• Maintain confidentiality of employee information.

Outbound Sales Executive – End-to-End Sales

Contact Center Supervisor