1840 & Company

Customer Service Specialist

1840 & Company

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $1 per hour

About the role

  • Manage and respond to customer support tickets within HubSpot Service Hub
  • Communicate with customers via email, live chat, and support inboxes
  • Troubleshoot and resolve customer issues, escalating when appropriate
  • Maintain accurate ticket statuses, notes, and customer records
  • Follow established SLAs, workflows, and support processes
  • Identify recurring issues and flag trends to internal teams
  • Collaborate with Marketing, Product, and Operations teams as needed
  • Update knowledge base articles and internal documentation
  • Ensure all customer interactions meet brand and quality standards
  • Assist with onboarding, account questions, and general platform guidance
  • Perform accurate and consistent B2B data entry within HubSpot, including companies, contacts, deals, tickets, and custom objects
  • Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties
  • Import, clean, deduplicate, and update large datasets using HubSpot tools and CSV workflows
  • Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking
  • Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams
  • Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health
  • Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis
  • Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements
  • Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals
  • Document data standards, reporting logic, and processes to ensure consistency and scalability

Requirements

  • Hands-on experience using HubSpot Service Hub
  • Strong written and verbal communication skills
  • Experience working in a ticket-based support environment
  • Ability to prioritize and manage multiple requests simultaneously
  • High attention to detail and process adherence
  • Customer-first mindset with problem-solving skills
  • Comfortable working with CRM data and workflows
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B data entryticket resolutiondata integritydata cleaningdata deduplicationreportingdashboard buildingKPI trackingCRM workflowsHubSpot Service Hub
Soft Skills
written communicationverbal communicationproblem-solvingattention to detailprocess adherenceprioritizationcustomer-first mindsetcollaborationtime managementorganizational skills